I'm leaving Sprint, regardless of the ETF, look at why...

Discussion in 'iPhone' started by Swagged, Dec 8, 2011.

  1. Swagged, Dec 8, 2011
    Last edited: Dec 8, 2011

    Swagged macrumors regular

    Joined:
    Nov 14, 2011
    Location:
    Gotham City, New York
    #1
    Siri loves saying this to me
    [​IMG]


    Watch this timeline...my phone stays on this circle
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]

    Good thing I still have my AT&T account, just have to tweak it a bit for some data, and I'll be good...

    I called Sprint and they gave me the same excuse they told me last month, "there's something going on in your area...it will be fixed by tomorrow...there's nothing we can do..."

    Is there a way for me to get m ETF waived?
     
  2. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #2
    The funny thing about the first pic is you are on WiFi... :rolleyes:

    Also, you seem to be in a location that has almost no 3G coverage. That's a fair reason to leave any carrier (and can very likely happen with any carrier depending on where you live).
     
  3. robbie12345 macrumors 6502

    Joined:
    Nov 5, 2011
    Location:
    United States
    #3
    i would go to verizon if i were you they have coverage everywhere where att and sprint do not i live in an area where sprint has nothing and att does btw att has better coverage then sprint but in your area it may not matter
     
  4. cyks macrumors 68020

    cyks

    Joined:
    Jul 24, 2002
    Location:
    Westchester County, NY
    #4
    ...because posting a dozen pictures is much easier than simply saying, "I have no (or extremely slow) service where I live."
     
  5. echo2011 macrumors regular

    Joined:
    Jun 9, 2011
    #5
    How long have you had the service? doesn't sprint offer a full refund poicly for 30 days if not satisfied? or have they changed that?
     
  6. Swagged thread starter macrumors regular

    Joined:
    Nov 14, 2011
    Location:
    Gotham City, New York
    #6
    I've had it since launch

    ----------

    No?
     
  7. GraphicsGeek macrumors 6502a

    Joined:
    Sep 19, 2008
    #7
    Actually seeing that you don't seem to have 3G in your area, you may be able to get out of your contract ETF free since they can't meet their end of the contract. Call them up and be polite and keep escalating to a manager. I've had a few friends get out of their contracts because of this.

    Edit: Actually reading your post above and seeing that you've had the phone since launch and never did anything about it, you may not get out of it.
     
  8. SR45 macrumors 65832

    SR45

    Joined:
    Aug 17, 2011
    Location:
    Florida
    #8

    Its 14 days. I miss the old 30 day return policy
     
  9. likethesoup2 macrumors 6502a

    Joined:
    Mar 29, 2011
    Location:
    Orlando, Florida
    #9
    The Siri not connecting had absolutely NOTHING to do with Sprint . . .

    That was on wifi.

    ----------

    You've had it since launch, and just now noticed your service sucked?

    Seriously?
     
  10. jgalan14 macrumors 6502

    Joined:
    Oct 11, 2011
    #10
    Yeah 3G is non existent where you live so you should go to the store and talk to them even call retention about how you don't have 3G

    Here is the number (877) 775-4886

    I get good service better then I used to with Verizon , this is what I just got on 3G

    [​IMG]
    [​IMG]
    Is not better then AT&T but is more reliable even tho AT&T almost got same result when I live and work
     
  11. Swagged thread starter macrumors regular

    Joined:
    Nov 14, 2011
    Location:
    Gotham City, New York
    #11
    Not even. I've known, and I've complained numerous times, they just keep saying its going to get better, it'll be fixed, yet it just keeps getting worse...

    ----------

    I'll give them a call...
     
  12. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #12
    I've read that it's 14 days now. I could be wrong...

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    FWIW they are adding a ton of beef to their network here in the coming months. Not saying you should stick it out, but they being honest that they are working to make things better.
     
  13. sviato macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #13
    It's sad that that's considered good service :(
     
  14. LbSigman macrumors member

    Joined:
    May 31, 2009
    #14
    Call and speak to retentions and make sure you go directly to them. Pass up the general CS reps. Tell them your frustration and start a paper trail now.

    I was having some serious signal issues with T-Mobile for a 6 month period with numerous phone replacements and calls into tech support. I finally got fed up and unleased hell on T-Mobile and got to leave without paying the ETF a year into my 2 year contract. I've been very happy with Verizon.

    If anything, here's a good idea to start with: http://consumerist.com/2007/05/how-to-launch-an-executive-email-carpet-bomb.html

    I did it, and it worked like a charm. Emailed T-Mobile on a Friday evening, Monday morning it get a call from the CEO's assistant telling me I can leave and sorry for the frustration.

    But keep in mind I had a long paper trail as well as a complaint to the FCC, BBB, FTC, and a stamped letter I sent to California and Washington's attorney general and to T-Mobile's corporate office. ;)
     
  15. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #15
    I have Sprint. I agree. I've tested 3G and it is darn slow. But I'm going to stick with them, because I really don't use DATA. Calls are more important for me. And if I were to use Data, I'd just wait when I'm at a Wi-Fi zone.
     
  16. pilot1226 macrumors 6502a

    pilot1226

    Joined:
    Mar 18, 2010
    Location:
    USA
    #16
    Airplane mode is on? Doesn't that turn off all your connections? Pretty sure that would explain why you can't connect to anything...
     
  17. GadgetGeek407 macrumors 6502a

    Joined:
    Mar 26, 2009
    Location:
    florida
    #17
    I had sprint for 13 years and recently left, anyone who has just as good or better att service in their area is silly to stay cause its not that much cheaper on sprint with all their extra fees anymore anyhow. coverage is lackluster and data is super slow
     
  18. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #18
    I am unclear as to why he has showed us the airplane mode... none of the other screens seem to show that airplane mode is on aside from that airplane mode toggle screen.
     
  19. tizzl10 macrumors regular

    tizzl10

    Joined:
    Aug 25, 2010
    #19
    the CEO's assistant? is that the ******** they tell you these days?


     
  20. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #20
    Who cares what they say as long as they let you get out of the contract without an ETF? Guy can claim he is the President of the United States for all I care as long as I don't have to pay a dime.
     
  21. robbie12345 macrumors 6502

    Joined:
    Nov 5, 2011
    Location:
    United States
    #21
    no haha i wish they would let u out if u had no 3g i just left sprint even though they sold us androids that would work but they still wouldn't refund them
     
  22. davidra macrumors 6502

    Joined:
    Oct 12, 2011
    #22
  23. takeshi74 macrumors 601

    Joined:
    Feb 9, 2011
    #23
    Anyone who doesn't pick the carrier based on coverage where needed is setting his/her self up for fail. Definitely place coverage at the top of your priorities and definitely testing things out during the initial period in case you need to cancel service. Don't rely on coverage maps, forum posts, etc.
     
  24. cmeisenzahl macrumors 6502

    Joined:
    Oct 7, 2005
    #24
    Yup, I left Sprint for ATT over coverage last month.
     
  25. BiggAW macrumors 68020

    Joined:
    Jun 19, 2010
    Location:
    Connecticut
    #25
    AT&T also has coverage in areas Verizon doesn't (even in crazy places like villages in Alaska and Snowshoe, WV), so you need to choose the carrier that will work where you will be.

    Sprint is a generally bad choice for post-paid, since their coverage sucks compared to the big boys, and they aren't much cheaper. Good deal for pre-paid though if you can live with less coverage.

    That all being said, Siri seems to have trouble connecting on AT&T, even when the phone has full 3G signal, and can pull 4mbps Speedtests. I think Siri just has issues.

    Yes, definitely. Coverage and network reliability should rule over everything else.
     

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