iMac i5/i7 and Apple Premium Resellers:It's a scandal

Albysuperstar

macrumors newbie
Original poster
Nov 18, 2009
2
0
Hi all you guys.
I ordered my i7 on October 28th from the biggest APR here in Belgium. The guy at the store checked today my order, and the status is still undetermined, it means the stupid "November" statement.
I asked him how is it possible that the rest of the planet is already playing with their new toy, and me, buying the iMac from an APR, i'm still waiting without any further information.
The replay was: "We are JUST premium reseller, and Apple is not considering us at ALL, I apologize for this fact but is simply reality. If you want you can cancel you order, or wait, like I'm doing". He show me their order status (60 iMac i5/i7) and none shipped during 1 month. Unbelivable.

So, dear Apple, if you are listening, the APRs are you unique point of presence in many countires, like Belgium for instance. They work hard to provide good service, and the logistic management should be considered in a better way, especially because the APR (and not YOU) are facing the customers, that is your ONLY value.

Greetings
 

Hellhammer

Moderator emeritus
Dec 10, 2008
22,166
581
Finland
Apple does the orders made from their Online Store first and then, when they can manufacture enough iMacs for orders, they start to ship them to resellers. Only big resellers like Best Buy and Amazon gets them earlier than others, I guess
 

samosienamaluje

macrumors newbie
Oct 29, 2009
5
0
I ordered my i7 on the fist week of november here in poland... they said that imacs will be shipped after christmas!! Crap!
 

Jouhne

macrumors member
Mar 6, 2009
63
0
That's what I did... ordering online with the Apple Store here in Belgium.
Well so it goes like that :
Ordered : November 2 -> delivery 'November'
Today i've got an e-mail : Shipping November 18 -> delivery before December 1...

This is not better than Cami or MacLine :)
 

Attachments

Tamos

macrumors newbie
Nov 19, 2009
2
0
Hi, I'm from belgium as well and ordered an i7 at Macalike on October 27... Is it possible for you to post on this thread when you have some more news about your order?? This waiting really sucks :) ! Thanks!
 

Uncle Pinny

macrumors regular
Jul 15, 2008
109
1
London
I don't understand what the problem is. It's hardly surprising Apple is taking care of direct orders as a priority.
 

Albysuperstar

macrumors newbie
Original poster
Nov 18, 2009
2
0
Hi, I'm from belgium as well and ordered an i7 at Macalike on October 27... Is it possible for you to post on this thread when you have some more news about your order?? This waiting really sucks :) ! Thanks!
You can bet on it. My APR told me that, knowing Apple and his ridiculous policy to simply ignore the APR orders until production reach the highest possible levels, the f***ing iMac will arrive in December, this mean much more than 1 month of waiting.

At this point, the APR are completely useless and they should close. Apple must inform their customers that the APR are not able to satisfy the orders becouse Apple itself is not considering them as Partners.
 
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