imac newbie help please (picture of fault)

Discussion in 'iMac' started by mwain6969, Apr 6, 2012.

  1. mwain6969, Apr 6, 2012
    Last edited: Apr 6, 2012

    mwain6969 macrumors newbie

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    Apr 6, 2012
    Location:
    sheffield
    #1
    Hi guys

    i have been given an imac (think its the first one) and I am wanting to get it going to let the kids play with

    when it starts up i get the grey screen with ? finder folder

    so i got a os x 10.5 and tried to install by powering on and holding down c button

    but I keep getting this screen

    http://flic.kr/p/bK2aCt

    any help would be greatly received :)
     
  2. Stewart21 macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    South Yorkshire
    #2
    The version of OSX you install is often very specific for Apple computers. You need to find the serial number at least of the iMac, printed on the case somewhere. Then go to the Apple support website and identify your model. It's this url for the UK website http://www.apple.com/uk/support/imac/intel/ if it's an Intel iMac otherwise go to http://www.apple.com/uk/support/imac for other models.

    When you've identified your model you can go here to work out which version and build of OSX you need http://support.apple.com/kb/HT1159

    Stewart
     
  3. mwain6969, Apr 6, 2012
    Last edited: Apr 7, 2012

    mwain6969 thread starter macrumors newbie

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  4. Stewart21 macrumors regular

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    #4
    So that looks like a Power Mac G4, yes? If so it looks like OSX 10.5 won't work as it was introduced for Intel iMacs. This page will tell you which OS it will work with. It looks like it originally shipped with OS9. There are variations in the newer versions of OSX it will work with depending on exactly what the spec is

    http://support.apple.com/kb/HT2191

    You need to get hold of one of these older versions of the OS.

    Stewart
     
  5. wrinkster22 macrumors 68030

    wrinkster22

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    #6
  6. CrickettGrrrl macrumors 6502a

    CrickettGrrrl

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    #7
  7. mwain6969 thread starter macrumors newbie

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    #8
    ok ? does anyone know how to fix the problem in the picture in my original post ?
     
  8. Stewart21 macrumors regular

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    #9
    Could be one of a number of problems. Try the suggested fixes here http://www.apple.com/uk/support/imac/g4/
     
  9. mwain6969 thread starter macrumors newbie

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    #10
    tried most of them , thought someone with more knowledge would be able to narrow it down for me
     
  10. Stewart21 macrumors regular

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    Dec 9, 2011
    Location:
    South Yorkshire
    #11
    If only it were that easy! However I still think the version of the OS is the problem. The very first message on the screenshot you included says "unable to find driver for this platform "Powermac6,3"" which suggests to me that the machine is not supported by the version of the OS you are using.

    If the original discs are missing you could try finding a copy on ebay

    Stewart
     
  11. mwain6969 thread starter macrumors newbie

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    #12
    cheers stu

    will try and get a os x 10.2 panther , i think thats what it came with ?

    kind regards mat
     
  12. Hirakata macrumors 6502

    Hirakata

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    Mar 17, 2011
    Location:
    Burbank, CA
    #13
    10.2 won't work. According to your screenshot you have the PowerMac6,3 with is the 20 inch iMac. It came with 10.3 or 10.3.1 with means you'll have to install at least one of those. 10.5 should work though. That (10.5.8) is the latest that model will take.

    What kind of 10.5 disc are you using? Retail or is it grey?
     
  13. mwain6969 thread starter macrumors newbie

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    #14
    its grey

    ----------

    grey 10.4.8 Install Discs

    imac g4(usb 2.0)
    15-inch 1GHz
    Combo Drive
    M9285LL/A
    2gb ram
    200hb hd
     
  14. Hirakata, Apr 12, 2012
    Last edited: Apr 12, 2012

    Hirakata macrumors 6502

    Hirakata

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    #15
    I think that's your problem. The grey discs are model specific. This model came with 10.3. The 10.4 discs are for another "more recent" model.
     

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