iMac repair: Sometimes it's tough to stay in love with Apple.

Discussion in 'iMac' started by mcgroarty, Dec 12, 2016.

  1. mcgroarty macrumors member

    Oct 7, 2011
    Taking a minute to gripe here...

    * iMac overheating and spontaneously shutting down whenever doing GPU heavy activities, such as video playback, screen recording, or doing remote desktop screen shares with Apple

    * Spend two weeks back and forth on the phone, email, and remote desktop sessions with Apple support. We repeatedly reinstalled OS X, including twice wiping out the entire install and verifying that the problem persists with a fresh OS X install

    * Told to take iMac to the nearest Apple authorized repair center

    * A week later the repair center gives it back. They don't know how to service the new (Late 2014 Retina) iMacs. Sounds like they basically tried blowing the dust out, then threw their hands up.

    * No option to mail in an iMac - they only offer that for mobile devices and laptops

    * Nearest Apple Store is 100 miles each way, making for 400 miles of round trip driving to drop it off and pick it up

    Why the hell do they have to literally glue the new iMacs together? What did this save over using screws?

    Has anyone had luck getting Apple to let them ship an iMac UPS or FedEx? It seems crazy if my only options are taking two half days off work for road trips or spending a few hundred bucks on an errand service. This is the premium AppleCare extended warranty I paid for?
  2. HobeSoundDarryl, Dec 12, 2016
    Last edited: Dec 12, 2016

    HobeSoundDarryl macrumors 604


    Feb 8, 2004
    Hobe Sound, FL (20 miles north of Palm Beach)
    Modern Apple build strategy says time to throw that one away and buy another. Welcome to the disposable desktop era.

    Be sure to join the chorus that bashes those ifixit teardowns that rate Macs so terribly due to stuff like lots of glue and solder.

    And per that chorus: somehow this issue is YOUR fault.

    And praise "thinner"- a must, must, MUST for a desktop computer!
  3. mcgroarty thread starter macrumors member

    Oct 7, 2011
    I'm sure someday someone other than the Mac repair shop will look at it from the side, and that person might be impressed. Until then, I feel like I'm being fed a hell of a lot of trouble just so they can pack a few more into each shipping container.
  4. bcave098 macrumors 6502a


    Sep 6, 2015
    Northern British Columbia
    Assuming you're in the United States, AppleCare includes on-site service, if you request it. Otherwise go to another AASP or to the Apple Store. There's no option for mail with desktops so they can't set that up.
  5. mcgroarty thread starter macrumors member

    Oct 7, 2011
    In the US at least, on-site service is only an option (at Apple's discretion) near 15 of the largest cities.

    Yeah. That's the gripe. It really seems like there should be an exception for people who are nowhere near an Apple Store or AASP that's capable of working on a newer model iMac. I've never run into another consumer brand where they thought it was okay to tell a customer to drive 400 miles to drop off and pick up something that could easily be sent via UPS. At worst, they would make a customer pay for one leg of the shipping.
  6. briloronmacrumo macrumors 6502


    Jan 25, 2008
  7. merkinmuffley macrumors 6502a

    Dec 3, 2010
    My Apple store is 90 miles away from my home. When my 2015 IMac needed service I took it in, they repaired it and I picked it up. I think they did a good job.
  8. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Aug 5, 2001
    You could consider shipping the iMac yourself with a 3. party, to the Apple Store. It would at least save you those two days.

    He wrote that in the post: Late 2014 Retina
  9. briloronmacrumo macrumors 6502


    Jan 25, 2008
    Thanks for the assist. Obviously, I need to read more carefully. Since I might have to consider a late 2015 iMac purchase, knowing which iMac is helpful.
  10. varian55zx macrumors 6502a


    May 10, 2012
    San Francisco
    Apple's official motto is "Go thin or go home".
  11. maflynn Moderator


    Staff Member

    May 3, 2009
    That's because they don't want you as the consumer to open it up.

    I can't imagine mailing in my iMac, I'd probably go out on a limb and say that many people don't include the original packaging for the iMac and the risk of damage from an ill packed iMac would be high

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