iMessages reverts to SMS

cschreppel

macrumors regular
Original poster
Jul 17, 2006
248
0
Boston, MA
My wife and I moved over from AT&T to Verizon with the iPhone 5 release (we both had the iPhone 4). While I have had zero issues with iMessage, her phone consistently reverts all iMessages (inbound and outbound) to standard SMS.

iMessages will work anywhere from 5 mins to 2 hours before defaulting to SMS.

I've tried the following:

- Toggle iMessage and FaceTime off and on
- Reset Network Connections
- Erase All Contents and Settings
- Restore from iCloud backup
- Restore from iTunes backup
- Setup as a new iPhone

I've also tried to remove variables by having her phone number be the only Send & Receive address.

No positive results thus far. I've been in touch with Apple Support about it and they've pushed this up to the Engineering Team for review.

In the meantime, is there anything else I could be missing? It's clearly narrowed down to either a server-side issue with Apple or it's the phone itself. Again, we're both on the same plan, network, etc.

Any thoughts would be appreciated.
 

xraydoc

macrumors demi-god
Oct 9, 2005
7,675
1,847
192.168.1.1
Is her phone still able to send/receive data (web browser, etc) after iMessage falls over to SMS? Sounds like the phone is losing its data connection at some point. This would explain why it works for a little while then stops.

New SIM card maybe? Exchange the phone - perhaps there's a defect causing the phone to lose its data connection.
 

cschreppel

macrumors regular
Original poster
Jul 17, 2006
248
0
Boston, MA
No issues with connectivity otherwise. Data is great over Wifi, LTE, and 3G/4G. iMessages crap out on all network types (verified this last week). Once it's gone to SMS, it won't come back to iMessages unless I reset the phone in one of the ways listed above.
 

caligurl

macrumors 68040
Jun 8, 2009
3,194
1,025
socal
i had iMessage for one day.... since then i'm stuck at text :mad: i don't know what's going on?
 

xraydoc

macrumors demi-god
Oct 9, 2005
7,675
1,847
192.168.1.1
No issues with connectivity otherwise. Data is great over Wifi, LTE, and 3G/4G. iMessages crap out on all network types (verified this last week). Once it's gone to SMS, it won't come back to iMessages unless I reset the phone in one of the ways listed above.
Change the iMessage/AppleID password. If someone else is trying to use it, it may disconnect from your phone (just a shot in the dark, but worth a try).
 

SAMtheGAM

macrumors regular
Mar 18, 2011
190
13
Make sure her date & time is correct. It should be set on auto. I notice that if the year is incorrect iMessage & FaceTime gets disabled and you will need to set to correct year and reactivate again.
 

cschreppel

macrumors regular
Original poster
Jul 17, 2006
248
0
Boston, MA
Hi all. Thanks for the responses. We've tried resetting the password for the accounts with no luck. Have also tried the date/time thing earlier this week with no results. Hoping to hear back from the support specialist on Monday.

Will try to keep this thread updated.
 

rcz22

macrumors newbie
Oct 1, 2012
4
0
I've had the same exact issue as well. Switched from AT&T to Verizon with the iPhone 5. iMessage is very inconsistent. Rebooting the phone is the only way I can get iMessage to work, then it conks out again about an hour later. I have not contacted Apple yet since most are saying to wait it out. If anyone finds a solution or has an update from Apple please let us know. Thx.
 

dwburnell

macrumors regular
Aug 26, 2010
118
0
I have the same problem. I never switched carriers though. Happened on my 4S when i upgraded to iOS6, and now it is happening on my 5 as well.
 

wacky4alanis

macrumors 6502a
Mar 18, 2009
543
70
You know you can turn off the SMS fall-back for iMessages. I'm not sure if it will help get the messages through in your case, but if you don't have a texting plan, it will at least save you some money haha
 

pure3d2

macrumors 6502
Mar 7, 2012
418
1
You know you can turn off the SMS fall-back for iMessages. I'm not sure if it will help get the messages through in your case, but if you don't have a texting plan, it will at least save you some money haha
I made sure to disable SMS fall-back also right after I got rid of my txting plan.
 

Tinmania

macrumors 68040
Aug 8, 2011
3,458
953
Aridzona
I made sure to disable SMS fall-back also right after I got rid of my txting plan.
Did you check the time settings? When I set my iPhone time to manual, and crossed into a different time-zone, everything was sent as SMS till I change the time to be correct for where I was at the time (no pun intended lol).



Mike
 

mrtune

macrumors 6502a
Jun 23, 2007
803
20
At my work, while on WiFi, iMessages was essentially broke once I got my iPhone 5. Everything was going in and out as text messages. Previously on my 4, everything worked.

Noticing that the only thing different was LTE, I decided to turn it off. iMessages mysteriously starts working again. How in the world LTE and WiFi on both at the same time at my work broke iMessages I'll probably never know. At home on WiFi everything works as it's supposed to.

So if you haven't, try different combinations, like turning LTE off or turning WiFi off, or both off.
 

dwburnell

macrumors regular
Aug 26, 2010
118
0
Just a question- Have you applied the new Verizon carrier update yet? Wonder whether the LTE-WiFI issue is having an impact on this.
Don't think thats an issue since it happening to AT&T customers as well. But who knows.
 

Mliii

macrumors 65816
Jan 28, 2006
1,126
4
Southern California
Don't think thats an issue since it happening to AT&T customers as well. But who knows.
True. But if I understand correctly, some AT&T customers are also experiencing the incredibly high data usage rates- even though there is no AT&T Carrier update- yet. I just wonder whether there is some correlation.
 

CruiseToGo

macrumors member
Sep 22, 2012
71
8
My wife and I moved over from AT&T to Verizon with the iPhone 5 release (we both had the iPhone 4). While I have had zero issues with iMessage, her phone consistently reverts all iMessages (inbound and outbound) to standard SMS.

iMessages will work anywhere from 5 mins to 2 hours before defaulting to SMS.

I've tried the following:

- Toggle iMessage and FaceTime off and on
- Reset Network Connections
- Erase All Contents and Settings
- Restore from iCloud backup
- Restore from iTunes backup
- Setup as a new iPhone

I've also tried to remove variables by having her phone number be the only Send & Receive address.

No positive results thus far. I've been in touch with Apple Support about it and they've pushed this up to the Engineering Team for review.

In the meantime, is there anything else I could be missing? It's clearly narrowed down to either a server-side issue with Apple or it's the phone itself. Again, we're both on the same plan, network, etc.

Any thoughts would be appreciated.
I had this same problem on my iphone 4 and i found the problem was with the "Send Read Receipts" setting. I turned it off and it fixed the problem for me.
 

cschreppel

macrumors regular
Original poster
Jul 17, 2006
248
0
Boston, MA
Thanks for this. We also tried that and it didn't seem to have any effect. On hold with Apple right now following up.
 

nburwell

macrumors 601
May 6, 2008
4,781
1,710
DE
You know you can turn off the SMS fall-back for iMessages. I'm not sure if it will help get the messages through in your case, but if you don't have a texting plan, it will at least save you some money haha
I made sure I did this as well when iMessage was first introduced. I still send/receive SMS from time to time. It doesn't happen regularly, but it certainly is frustrating when it does.
 

cschreppel

macrumors regular
Original poster
Jul 17, 2006
248
0
Boston, MA
You know you can turn off the SMS fall-back for iMessages. I'm not sure if it will help get the messages through in your case, but if you don't have a texting plan, it will at least save you some money haha
Ditto here. We tried this and the messages wouldn't push through. We're on the Verizon Share Everything plan, so texts are unlimited (I know that's not the case for everyone).

----------

Just a heads up for everyone here:

Got off the phone with Apple for a follow-up, they bumped me up to the second tier support specialist and after reviewing the case, he said that the phone should be replaced.

My wife is heading to our Apple Store tomorrow evening to get it swapped out. We'll see if that fixes the issue.
 

ALMF

macrumors regular
Jun 20, 2012
147
1
i dont even have the option to turn iMessage on, the toggle on/off does not work
 

cschreppel

macrumors regular
Original poster
Jul 17, 2006
248
0
Boston, MA
Hi all

Just thought I'd update you on our findings. After speaking with AppleCare for a second time, they directed me to have the phone replaced at a local store.

Before the Genius replaced the phone, he did a DFU firmware restore (more thorough than a standard restore) and set up the phone as a new device. The iMessages worked. However, when we restored from an iCloud backup, iMessages stopped working after roughly 5 minutes.

We then replaced the phone (since that was the last variable we could test) and when it was restored from an iCloud backup, it started giving us trouble. However, when we setup the replacement phone as a new device, it's been working for a solid 3+ hours (longer than it has since we got them on 9/21).

My suggestion for anyone who has tried restoring their phone as a new device with no luck is to try a DFU restore with iTunes on their laptop or desktop and then set up as a new device. If that doesn't work, a replacement device seems like the next logical step.

It could be a corrupt iCloud backup (most likely), bad firmware, or some combination of both. It turned out that replacing the device with fresh firmware and setting up as a new phone did the trick. If it stops working again, I'll keep everyone posted.

Thanks.
 

Zorn

macrumors 65816
Feb 14, 2006
1,038
567
Ohio
Hi all

Just thought I'd update you on our findings. After speaking with AppleCare for a second time, they directed me to have the phone replaced at a local store.

Before the Genius replaced the phone, he did a DFU firmware restore (more thorough than a standard restore) and set up the phone as a new device. The iMessages worked. However, when we restored from an iCloud backup, iMessages stopped working after roughly 5 minutes.

We then replaced the phone (since that was the last variable we could test) and when it was restored from an iCloud backup, it started giving us trouble. However, when we setup the replacement phone as a new device, it's been working for a solid 3+ hours (longer than it has since we got them on 9/21).

My suggestion for anyone who has tried restoring their phone as a new device with no luck is to try a DFU restore with iTunes on their laptop or desktop and then set up as a new device. If that doesn't work, a replacement device seems like the next logical step.

It could be a corrupt iCloud backup (most likely), bad firmware, or some combination of both. It turned out that replacing the device with fresh firmware and setting up as a new phone did the trick. If it stops working again, I'll keep everyone posted.

Thanks.
Argh. I am having this exact issue with my iPhone 5 (Verizon, switched from AT&T) and along with the iMessage dropping out I also stop getting data period unless I initiate it. Push notifications won't work, email won't update unless I open the app, etc. I was worried the solution would be to restore the phone as a new one, but I don't want to lose my text message threads or photo roll :/

Kind of blows having auto backup to iCloud then having issues that the solution is "don't use your backup"
 

dtuck90

macrumors regular
Apr 15, 2012
104
7
I've been finding that sometimes my phone sends the messages as SMS but they will show on my iPad and MacBook as iMessages
 
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