I've had my iPhone for a year and a half. Never any problems with it, except the flash has always been weird--blue, and thus mostly useless. (But I didn't care enough to go get it fixed or get a replacement phone.) A few days ago, my iphone died (with still half a battery left). When I plugged it in, nothing. Tried a hard reset and all the things you're supposed to do. Nothing. That sucked, but that's not the weird part, phones die sometimes. I bring it in to an Apple Store genius. After hearing the story, and seeing I'm still under the warranty I bought, the genius goes "OK, we'll probably just need to replace it, let me open it up and take a look at it." He goes and comes back. Turns out that in the two places iphones have serial numbers engraved (beneath the back, and in the little SIM card holder that pops out), my phone has nothing. Also "the indicators were tripped, a screw was missing and the camera had a blue filter film." The guy asked/assumed that I'd had the phone taken to a non-Apple tech person, or that I'd bought a refurbished phone, or something. I've never taken this iPhone in anywhere until that day. I bought it a normal AT&T store, with the real box, etc etc. He told me they're not allowed to work on (or replace) phones like this--theoretically they have no idea if this is my phone, since they have no way to identify it: no serial number, and can't turn on. WHAT THE HECK? I just wanted to buy a regular phone back in 2010, and now I'm being punished for being sold this bizarre phone. Has anyone ever heard of anything like this?? Why would a phone have no serial numbers like this? Any ideas of what I could do? On the genius' advice, I went to AT&T; they had no record of me purchasing this iPhone in their system so were of no use. They think maybe I bought it at a third-party store. Maybe. But I really think it was an AT&T store, and my credit card statement from the time seems to confirm that. Thoughts or advice is appreciated!