iOS 9 Storage Issue – "Other" uses 15GB

Discussion in 'iOS 9' started by jmcgovern1, Aug 26, 2015.

  1. jmcgovern1 macrumors newbie

    jmcgovern1

    Joined:
    Aug 26, 2015
    #1
    Hi everyone,

    I'm using iOS 9 Public Beta 3 only iPhone 5s 32GB. Recently I've been noticing that my storage space gets low really quickly. When I plugged my phone into iTunes, it said that the "other" category is using up 15GB of data, and I have no idea what that would be...possibly mislabeled space on hard disk? If anyone has any ideas as to why this happened or how I can fix it, thank you in advance!

    Jack
     

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  2. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #2
    - Backup your iPhone through iTunes (choose "to this computer" option. you may want to select encrypt backup if you have an Apple watch to preserve the health data)
    - Restore your iPhone and use the backup you selected in step above.

    this process should free up the 15GB of garbage.
     
  3. jmcgovern1 thread starter macrumors newbie

    jmcgovern1

    Joined:
    Aug 26, 2015
    #3
    I have already tried to restore through backup, and that did not work. Also, I cannot do a full restore (restore software also) or iTunes gives me a notification saying that it cannot download the software at this time. (I've tried countless times)
     
  4. swordfish5736 macrumors 68000

    swordfish5736

    Joined:
    Jun 29, 2007
    Location:
    Cesspool
    #4
    For iOS 9?
    you need to download the ipsw from Apple.
     
  5. Yun0 macrumors 65816

    Yun0

    Joined:
    Jun 12, 2013
    Location:
    Winnipeg, Canada
    #5
    use one of the many free iphone cleaner programs available
     
  6. Enygmatic macrumors 6502a

    Enygmatic

    Joined:
    Jan 27, 2015
    Location:
    Various
    #6
    On your phone, go to Settings - General - Storage & iCloud Usage - Manage Storage and see if the values are adding up to your total usage. Something's either mislabeled, or you have a lot of media (or something, but 15 GB sounds like video) in a 3rd party app.
     
  7. mattyu007 macrumors member

    mattyu007

    Joined:
    Jan 29, 2010
    Location:
    Toronto, Canada
    #7
    Do you use iCloud Music Library? I've run into an issue on DP5 (and possibly earlier) where the Music app will crash, and upon relaunching it, it will go through the "Loading Library..." step again. After that, all the songs which were previously made available offline are no longer available offline, and the storage space for them becomes "Other" in iTunes and no longer shows up in Manage Storage in Settings.
     
  8. maugustine macrumors regular

    maugustine

    Joined:
    Nov 17, 2014
    Location:
    Portland, OR
    #8
    I've run into this exact issue. Any recommendation for cleaning up the "Other" storage?
     
  9. mattyu007, Aug 30, 2015
    Last edited: Aug 30, 2015

    mattyu007 macrumors member

    mattyu007

    Joined:
    Jan 29, 2010
    Location:
    Toronto, Canada
    #9
    My solution was to just back up my iPhone in iTunes, restore to DP5, and then restore that backup.

    I had problems back in DP2 with backups not restoring properly (apparently related to iCloud Photo Library), so I turned both iCloud Photo Library and iCloud Music Library off before backing up and restoring. This was probably a little too cautious, but after losing my DP2 backup, I didn't want to take any chances.
     
  10. maugustine macrumors regular

    maugustine

    Joined:
    Nov 17, 2014
    Location:
    Portland, OR
    #10
    Cool. iTunes gives me an error and says it's unable to complete the backup. GM should be out next week; I might just suffer through. :)
     
  11. dsh3 macrumors 6502

    dsh3

    Joined:
    Apr 30, 2012
    Location:
    Denmark
    #11
    Yes. Either do the public beta now, or wait a few weeks and the final version will be available.
     
  12. maugustine macrumors regular

    maugustine

    Joined:
    Nov 17, 2014
    Location:
    Portland, OR
    #12
    Is there a way to restore to the public beta? Since we don't have a downloaded file I'm not sure how we would go about this.
     

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