Hi Everyone! Here is a tricky one. Mom's iPhone 5s needed to be restored this evening and I did the usual steps of backing up before restoring the ios. The only problem is that IOS 11 was downloaded and installed and now the back up that I had saved on my computer is not working. Mom never upgraded the iOS since she bought the phone and I have no idea what iOS she was running. My only guess is that the backup is not working because it is not compatible with the latest ios. Does anyone have any suggestions?? My intention was to restore the iOS to troubleshoot her phone and not upgrade to the latest iOS. She was supposed to get a new phone next week and now her pictures and contacts are gone. Thanks!