iOS11 Upgrade - older iOS back up not compatible

Discussion in 'iOS 11' started by supernova97, Oct 7, 2017.

  1. supernova97 macrumors newbie

    Joined:
    Oct 7, 2017
    #1
    Hi Everyone!
    Here is a tricky one. Mom's iPhone 5s needed to be restored this evening and I did the usual steps of backing up before restoring the ios. The only problem is that IOS 11 was downloaded and installed and now the back up that I had saved on my computer is not working. Mom never upgraded the iOS since she bought the phone and I have no idea what iOS she was running. My only guess is that the backup is not working because it is not compatible with the latest ios. Does anyone have any suggestions?? My intention was to restore the iOS to troubleshoot her phone and not upgrade to the latest iOS. She was supposed to get a new phone next week and now her pictures and contacts are gone. Thanks!
     
  2. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #2
    You can try using iBackupbot or Imazing to extract the photos from the backup. Contacts should be part of iCloud an will sync once you log back into iCloud.
     
  3. supernova97 thread starter macrumors newbie

    Joined:
    Oct 7, 2017
    #3
    the backup was encrypted. Would it it still work? What is your experience using these two packages? Also, thanks for the fast reply!
     
  4. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #4
    I’ve used both. But iBackupbot needs unencrypted. But, Imazing will work with encrypted. I used it last week.
     
  5. iSayBoourns Suspended

    iSayBoourns

    Joined:
    Sep 15, 2017
    #5
    That’s odd an iOS 10 backup didn’t work on iOS 11. Previous iOS backups have typically always worked on a newer iOS. It’s the other way around that has never worked (IE using a iOS 11 backup on a iOS 10 install)
     
  6. Renegade72 Suspended

    Renegade72

    Joined:
    Oct 5, 2017
    Location:
    Europe
    #6
    I don't think it's possible for an iOS 10 backup to be not compatible with iOS 11. The problem should be elsewhere. Maybe a corrupted file ?
     
  7. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    The OP doesn’t know what version the backup is from. So we can’t assume it’s iOS 10. Being that it is a 5s and potentially never upgraded the software, it could be iOS 7. Meaning the backup definitely would not work.
     

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6 October 7, 2017