iPad Air Won’t Charge

drea97

macrumors regular
Original poster
Oct 14, 2013
110
6
my hp computer and two laptops won’t even connect to iTunes windows 7/10. IPad charge work fine on usb waln outlet. How do I get my iPad connect to iTunes I had tried everything.
 

akash.nu

macrumors 604
May 26, 2016
7,689
8,607
Messed up windows driver possibly. Did you try to uninstall and reinstall iTunes?! And also check if the ports are fine?!

iTunes probably doesn’t support windows 7 anymore. Your best bet is to try with windows 10.
 

ZStech

Suspended
Feb 3, 2019
150
31
I agree that drivers or some components of iTunes can be damaged. Re-install is a good idea. Note that all Apple apps and services like Bonjour and others should be re-installed as well. But I do not agree that problem is in Windows version. I have Windows 7 and everything is working just great with iPad and iPhone.
 

akash.nu

macrumors 604
May 26, 2016
7,689
8,607
I agree that drivers or some components of iTunes can be damaged. Re-install is a good idea. Note that all Apple apps and services like Bonjour and others should be re-installed as well. But I do not agree that problem is in Windows version. I have Windows 7 and everything is working just great with iPad and iPhone.
Wow windows 7?! Really?!

Ps. The windows 7 think was just a suggestion.
 

drea97

macrumors regular
Original poster
Oct 14, 2013
110
6
I want to know third party lighting charge can damage iPad port. My iPad Air still won’t connect to my computer windows 7/10 and I am using IOS 12.
 

akash.nu

macrumors 604
May 26, 2016
7,689
8,607
Do you have an option - USB accessories - under Touch ID & passcode?!

If that’s turned off then you need to authenticate your iPad with Touch ID or passcode when you connect it to your computer, then only it will start charging.