iPad -mail in inbox disappears after I download it on my iMac

soonadog

macrumors member
Original poster
Jul 5, 2010
44
0
I have a new iPad mini. When I open mail in the Mail program it retrieves mail and fills my inbox. However, if I later open Mail on my desktop iMac, and it retrieves the same mail (which has been on the server at my ISP) and fills my inbox there - the same mail disappears from my inbox on the iPad!

This is very strange - I've had an iPhone for years and it behaves differently. Once the mail fills my iPhone inbox, it will stay there unless I choose to delete it. What I later do on my iMac has no affect on my iPhone inbox.

Side note: I used to be a PC user, and I had a desktop and a laptop. I manually set the desktop mail app (Outlook express) to delete mail from the server after I downloaded it, and set the laptop to leave mail on server. Thus, if I opened Outlook on my laptop and downloaded mail, then later opened it on my desktop, the same mail would download. If I downloaded mail on the desktop PC first, however, it would be removed from the server and thus wouldn't be later available to my laptop. I liked it this way.

I don't know if one can set this ("Leave mail on server") on the iMac/iphone/iPad), but it has always acted exactly the same with my iMac and my iPhone. The bizarre thing is that it actually disappears before my eyes from the iPad mini inbox when I later download mail on the iMac, so I can't keep emails on the iPad the way I do with the iPhone.

Any ideas? (all have latest iOS)
 

soonadog

macrumors member
Original poster
Jul 5, 2010
44
0
So, no answers to my first post. How about this information:

Sometimes when I try to manually delete a message from my iPad Mail inbox, I get an error message that says "Unable to Move Message: The message could not be moved to the mailbox Trash."

This, together with my problem below, makes me think that the messages are in some sort of cloud instead of "on" my iPad mail app - how else to explain that they simply disappear from the inbox when I later download them on my iMac (thus removing them from my ISP server).

But I don't have Mail set to the iCloud in my settings (iPad nor iMac) - just Calendar and Find my iPhone.

Any ideas? I really want to be able to save messages in my iPad inbox even if I download them later on my iMac.
 

Capt T

macrumors 6502a
Mar 20, 2010
968
250
It is in the settings for mail.

First off what type of mail account did you make on the iPad?
 

soonadog

macrumors member
Original poster
Jul 5, 2010
44
0
It's a pop3 account, is that what you mean?

----------

I have the same settings on the mail account on my iPhone as on my iPad, yet they behave differently. There are some small differences in the settings options between the iPhone and new iPad mini, however (I don't have the mini with me right now to be specific).
 

mlemonds

macrumors 65816
Apr 9, 2008
1,021
122
Lexington, KY
See if you can set the account up as IMAP. IIRC pop3 accounts usually will remove the emails from the server by default when you set it up. I think IMAP does a better job at syncing which emails are read and leaves everything on the server.
 

soonadog

macrumors member
Original poster
Jul 5, 2010
44
0
My research did keep pointing to the imap v pop3 issue (not that I claim to understand the difference) . . . but the iPhone does not do this, just the iPad. I can't understand why it happens on one device but not the other, both running the same iOs.
 

charlituna

macrumors G3
Jun 11, 2008
9,631
815
Los Angeles, CA
My research did keep pointing to the imap v pop3 issue (not that I claim to understand the difference) . . . but the iPhone does not do this, just the iPad. I can't understand why it happens on one device but not the other, both running the same iOs.
The answer is in how your email company set things up. You'll have to talk to them
 

AppleFanatic10

macrumors 68030
Nov 2, 2010
2,624
160
Hawthorne, CA
So, no answers to my first post. How about this information:

Sometimes when I try to manually delete a message from my iPad Mail inbox, I get an error message that says "Unable to Move Message: The message could not be moved to the mailbox Trash."

This, together with my problem below, makes me think that the messages are in some sort of cloud instead of "on" my iPad mail app - how else to explain that they simply disappear from the inbox when I later download them on my iMac (thus removing them from my ISP server).

But I don't have Mail set to the iCloud in my settings (iPad nor iMac) - just Calendar and Find my iPhone.

Any ideas? I really want to be able to save messages in my iPad inbox even if I download them later on my iMac.
Most people don't answer because they simply don't know the answer therefore they have no answer for you, also you're post might have dropped down the list so they may not have seen your post.

If this is a work related email address then you're going to have to talk to someone who's in charge of that department.
 

charlituna

macrumors G3
Jun 11, 2008
9,631
815
Los Angeles, CA
Most people don't answer because they simply don't know the answer therefore they have no answer for you, also you're post might have dropped down the list so they may not have seen your post.
He got an answer. Being 'contact the email service'. Totally valid reply since it is likely how they set it up
 
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