iPad Movie Rental stopped mid download, now is stuck and gives error...

Discussion in 'iPad' started by HXGuy, Aug 22, 2010.

  1. HXGuy macrumors 68000

    Joined:
    Mar 25, 2010
    #1
    Anyone else experience this and how did you fix it?

    I rented a movie and it only downloaded about half before I had to leave but I figured it would just continue next time I had wifi access.

    Now the movie shows in the Downloads in iTunes on the iPad with a message "Download error. Tap to retry". When I tap, it says Processing for a second then the same error message appears.
     
  2. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #2
    Have you tried rebooting? Or if you sign into iTunes on your computer can you download it there?
     
  3. HXGuy thread starter macrumors 68000

    Joined:
    Mar 25, 2010
    #3
    Yea, I rebooted and that didn't help. Haven't tried it in iTunes...how domi do it there?
     
  4. TheBritishBloke macrumors 68030

    TheBritishBloke

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    Jul 21, 2009
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    United Kingdom
    #4
  5. rhinosrcool macrumors 65816

    rhinosrcool

    Joined:
    Sep 5, 2009
    Location:
    MN
    #5
    Yesterday, I had the same thing happen to me. I tried restoring, but it just put the problem back. Not only is it perpetually trying to download it, but the unusable file takes up over 4gb of memory. If I set up as new, I lose a lot of data.

    iTunes support said that I should update itunes (how do you do that on the ipad?). Also, they said that it's still awaiting download so just redownload. :rolleyes: Then, they asked for my ISP. GMAB!:mad:

    Pretty sad if the workaround is to first download to my desktop and then sync to get it on my ipad.

    Today, I sent them a screen shot. Awaiting their response. We'll see...
     
  6. hsotnicam8002 macrumors 6502

    hsotnicam8002

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    Mar 13, 2008
    Location:
    United Kingdom
    #6
    Does the file size take you over your ISP allowance for a given period?
     
  7. rhinosrcool macrumors 65816

    rhinosrcool

    Joined:
    Sep 5, 2009
    Location:
    MN
    #7
    No (good question though), it's just that it takes up a lot space that could be used for a lot of other things.

    To keep my data a little longer, I am delaying the restore and set up as new option.
     
  8. HXGuy thread starter macrumors 68000

    Joined:
    Mar 25, 2010
    #8
    Wow...that was Apple's solution? Im jailbroken so I don't have to restore or do anything of the sort. I don't even care about the movie, screw it, I just want to get rid of the download and free up the space.
     
  9. rhinosrcool macrumors 65816

    rhinosrcool

    Joined:
    Sep 5, 2009
    Location:
    MN
    #9
    Yeah! hopefully, their next response will be better.

    At this point, I'm with you. I just want to get rid of the file.
     
  10. HXGuy thread starter macrumors 68000

    Joined:
    Mar 25, 2010
    #10
    The really stupid thing is that if I log into my iTunes account, it says I have 1 item available for download (I assume it's the movie, it doesn't say) and when I click on Download, it says "Accessing iTunes" for a split second and then nothing happens.
     
  11. thatisme macrumors 6502

    thatisme

    Joined:
    Mar 23, 2010
    Location:
    United States
    #11
    I had this happen. Delete the partial download, then re-purchase it. They won't charge you again.
     
  12. rhinosrcool macrumors 65816

    rhinosrcool

    Joined:
    Sep 5, 2009
    Location:
    MN
    #12
    How do you delete it (my iPad is not jb'kn)?
     
  13. mattyboy7110 macrumors member

    Joined:
    Sep 15, 2008
    #13
    It's a bug. Basically the ipad is checking if you have enough space for the film before downloading it. It doesn't take into account how much of the film has already downloaded. So if you downloaded a 3GB film when having 4GB free and it aborted half way through, it thinks you need another 0.5GB before it can continue to download it.

    Try deleting something else you can replace later to free up some more space.
     
  14. slope macrumors newbie

    Joined:
    Jun 15, 2009
    #14
    Check Space

    I had this happen, and was just a frustrated as you. :mad: Nothing seem to resolve the issue. When ever I tried to restart the download, it looked like iTunes was trying to download a really small 300 kB file, then the message would show again.

    Check how much space you have left in memory on your iPad, in Settings --> About --> Available. The issue seems to be that the download has realized part way through that there is not enough memory to download the rest of the movie, and it stops and shows that message...

    Check to see how big the version of the movie you are downlaoding is, and then how much space is available. If the available space is getting tight you need to delete something from your iPad to make room for the rest of the movie to download.

    Hold your finger on any of your existing movies, like you would if you wanted to move an icon on the springboard, if you decide to remove a movie. You will see the X in the upper left corner that you can use to delete one of your movies from the iPad. Make sure that you have a copy on your PC or Mac.

    Once you have more room in memory, go back to iTunes and restart the download. It should start back up fine and complete.

    Let us know if this helps.
     
  15. rhinosrcool macrumors 65816

    rhinosrcool

    Joined:
    Sep 5, 2009
    Location:
    MN
    #15
    Hey, it's downloading the whole movie (4.3gb:(). To make sure that I had the space, I deleted enough to cover the movie two times. BTW, I knew how to delete downloaded movies, but not partials. We'll see how it goes. Once done, I'll report back.

    Thanks for the tip you two.:D
     
  16. HXGuy thread starter macrumors 68000

    Joined:
    Mar 25, 2010
    #16
    I have 3.8GB available and can't really delete anything but I do have a not,her movie I rented that I have to watch...so it seems I need to watch that, delete that rented movie and then I'll be able to continue on with the rented movie.
     
  17. rhinosrcool macrumors 65816

    rhinosrcool

    Joined:
    Sep 5, 2009
    Location:
    MN
    #17
    It worked. For the future, it's nice to know.:)
     
  18. volunteer1995 macrumors newbie

    Joined:
    Aug 11, 2010
    #18
    Same thing

    I think I'm having the same problem.

    Downloaded a rental movie (HD - 3.1GB) it stopped with an error. I can start the download again but it says it will take 999:59 minutes remaining. I have the same problem of iTunes telling me I have one download, but when I click on the button, zip, nothing, nada.

    I called Apple and they said the only way to delete it is to let it download and then delete it. Terrible answer.

    It's not a question of room on the machine, I just want to deleted the download from my iPad without waiting 999:59 minutes.
     
  19. jlnc123 macrumors newbie

    Joined:
    May 20, 2013
    #19
    I have an iPhone 4. Not much memory left to download movies. Here is what you do:
    In iTunes go into downloads after purchasing movie. Pause the download. Then go into video and click on it. You can then watch it without downloading. Occasionally it will say "not enough memory", click "ok" and continue watching.
    Enjoy!
     

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