iPhone 4: Dead Pixel?

BahaaZ

macrumors newbie
Original poster
Jan 15, 2012
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Hi, I noticed today that my iPhone had a white pixel on screen that will not go away. It is very tiny and I saw it during the iPhone boot up process. I was wondering if it was possible to remove it? I am aware of the dead pixel remover applications, but I'm not sure if they would work with my problem.
 

zigzagg321

macrumors 6502
Oct 7, 2011
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the wire
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Hi, I noticed today that my iPhone had a white pixel on screen that will not go away. It is very tiny and I saw it during the iPhone boot up process. I was wondering if it was possible to remove it? I am aware of the dead pixel remover applications, but I'm not sure if they would work with my problem.
I don't know about a fix for the phone's defect, but if the phone is under warranty, Apple should replace it if there is a dead pixel.
 

BahaaZ

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Jan 15, 2012
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Yeah it is still under warranty, but at this time I can not go to a Genius Bar. Is there anything I can do, other than sending it away to apple?
 

Jordan921

macrumors 601
Jul 7, 2010
4,633
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Yeah it is still under warranty, but at this time I can not go to a Genius Bar. Is there anything I can do, other than sending it away to apple?
Nope not really anything else you can do but go to the apple store or send it in.
 

Shadowbech

macrumors 603
Oct 18, 2011
5,243
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Apple iPhone World
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Yeah it is still under warranty, but at this time I can not go to a Genius Bar. Is there anything I can do, other than sending it away to apple?
If it's under warranty, call Applecare and they will send you a replacement unit along with the empty box to send your defective back.
 

BahaaZ

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Jan 15, 2012
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Really? Can you give me a link or something to Applecare phone?
 

Tea-Aholic

macrumors 6502
Dec 8, 2011
427
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Melbourne, Australia
It is very tiny and I saw it during the iPhone boot up process. I was wondering if it was possible to remove it? I am aware of the dead pixel remover applications, but I'm not sure if they would work with my problem.


I know you said that it won't go away, but I did realise during iPhone boot up (where most of the screen is black and the Apple logo is in the centre) random white dots appear in the black spaces for a quick period of time, like flashes. My iPad does this as well. If you look closely at your boot screen it does it. Though it's more apparent on first boot (first boot after full iTunes restore). Seems like an iOS issue.

You can try viewing a completely black image to see if you can see the white dot. If so, get it checked by Apple. :D
 

BahaaZ

macrumors newbie
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Jan 15, 2012
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I can see the white dot when looking at a black image. It is really tiny. Do you think a restore may help? I just checked with the Apple care idea one person suggested, and it appears that Apple care will not send a replacement to my country.
 

labman

macrumors 604
Jun 9, 2009
7,776
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Mich near Detroit
if it's a dead pixel restoring won't help but no harm in trying just to see if it's something else. I would still try contacting Apple there is no harm in doing that. worst case they say no best case they say yes. ;)
 

BahaaZ

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Jan 15, 2012
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I dont think there is. I looked for one, and it appears to be far out of town. I researched more about dead pixels, and it seems Apple does cover defects in screen. They specifically said they replace iPads with at least 3 dead pixels, and iPhones with at least 1 dead pixel. Only problem is, how can I send my phone to Apple? I still have warranty until August 29th 2012
 

Jordan921

macrumors 601
Jul 7, 2010
4,633
1,397
Bay Area
I aready went there, contacted support, entered my Hardware serial number, then I selected my Country, Canada, and it does not give an option of them sending a replacement. But in th US, they do. And there is not a store that is near me.
Then I think you're just gonna have to live with it.
 

BahaaZ

macrumors newbie
Original poster
Jan 15, 2012
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Then I think you're just gonna have to live with it.
I cant live with it. I want my phones to be perfect. I have a phone with a defect
that is covered under Apple's warranty and I can't even use my warranty, even though it is still valid. I think something is wrong here.
 

gco212

macrumors 6502
Jul 21, 2004
430
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Philadelphia
I aready went there, contacted support, entered my Hardware serial number, then I selected my Country, Canada, and it does not give an option of them sending a replacement. But in th US, they do. And there is not a store that is near me.
That's not an option with Apple, unfortunately (one of my biggest gripes with Apple's service policy, in addition to only providing shipping for the first six months of a one year policy on previous iPods). Apple requires you to send in your product, they repair it, and then return it to you (though generally they just send you a refurbished unit anyway). In Canada, though, it seems like even that option is out, which is nonsense.

Anyway, I'd call in, and deal with a technician for fifteen minutes and you'll likely be able to get a mail-in option. If the first tech says no, ask for a manager and state your case. It might be a pain, but I doubt you'll have much of an issue if you really want it fixed.

That all said, I'm not sure that Apple considers a single stuck pixel enough to allow a replacement. It did through the 3GS, but with the high pixel number on the 4 and 4s, they may have made the rule more like the Macbooks and require four or five stuck pixels. That's technically all internal policy, and not something known to the public (the only company that has ever really stuck to the single pixel ideal is Nintendo, I believe).
 

WhoAmI2

macrumors member
Mar 7, 2012
85
0
I cant live with it. I want my phones to be perfect. I have a phone with a defect
that is covered under Apple's warranty and I can't even use my warranty, even though it is still valid. I think something is wrong here.
I don't believe one dead pixel is a returnable issue. I believe you have to have more than a few before they will replace it. The major thing wrong here is the fact that one pixel bothers you to the point that you "can't take it".

You say you can really only notice that when you have a black screen, how often is that?
 

BahaaZ

macrumors newbie
Original poster
Jan 15, 2012
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Well before I called, I tried out one of those stuck pixel remover programs for about 2 hours. The iPhone got hot and the dead pixel was still there after the program finished flashing colors on screen.I powered off the iPhone and called it a day. Today I turned my iPhone and noticed the dead pixel was gone! What a relief! I might call Apple if the dead pixel ever does come back. Thanks for your help and suggestions guys!
 

cynics

macrumors G4
Jan 8, 2012
11,334
1,710
I don't believe one dead pixel is a returnable issue. I believe you have to have more than a few before they will replace it. The major thing wrong here is the fact that one pixel bothers you to the point that you "can't take it".

You say you can really only notice that when you have a black screen, how often is that?
I thought the same but I found this.

http://cdn.tipb.com/images/stories//2010/11/apple-display-dead-pixels.jpg

Apparently just one dead pixel on an iPhone is enough to warrant replacement.