iPhone 4S - Crunchy Home Button.

Discussion in 'iPhone' started by Prof., Jul 3, 2012.

  1. Prof. macrumors 601

    Prof.

    Joined:
    Aug 17, 2007
    Location:
    Chicago
    #1
    Okay so here's the story.

    I have an iPhone 4S that I purchased on October 14, within the last week or so, the home button has developed a crunchy, double clicking sound and it's annoying as all hell. I was wondering if any of you have ever taken your iPhone in to your local Apple Store for similar problems and if so, did they fix the problem or tell you you're SOL?

    For the record, I have AppleCare+
     
  2. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #2
    Take it in, sounds like grit or dirt has got under the button....It's the weakest link in the iPhone and the iPad....Apple will help you out.
     
  3. mlmwalt macrumors 6502a

    Joined:
    Jun 8, 2010
    Location:
    Philadelphia, Pa, USA
    #3
    Mine started doing that recently too. I really don't want to shoot one of my Applecare+ nuts on that though... :eek:
     
  4. Prof. thread starter macrumors 601

    Prof.

    Joined:
    Aug 17, 2007
    Location:
    Chicago
    #4
    Thanks for the quick reply! I'm going to try to go to the Apple Store sometime this weekend.

    I don't think we'll be forced to use one of our AC+ claims on it. If I had to guess, the solution is opening the iPhone and blowing the inside with compressed air.
     
  5. elistan macrumors 6502a

    Joined:
    Jun 30, 2007
    Location:
    Denver/Boulder, CO
    #5
    Mine has been doing that for a couple months. Annoying, but hasn't been a problem yet. I'm interested to learn what you experience at the Apple store.
     
  6. Prof. thread starter macrumors 601

    Prof.

    Joined:
    Aug 17, 2007
    Location:
    Chicago
    #6
    Just got back from the Apple Store, they replaced my entire phone. I thought they'd just replace the home button, but since the phone is built front to back, there's no way for them to do it. I feel bad that they gave me a new phone just for a messed up home button... :eek:
     
  7. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #7
    Happy it got fixed. And don't feel bad. It's one of the reason's why Apple products are more expensive than the competition. You are paying for that customer service!
     
  8. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #8
    it's also why Apple products hold there value better. Everybody gets the same customer service Apple doesn't look at if you bought it direct from them or somebody sold you theirs. there are somethings apple could do better but customer service is pretty damn good. :D
     
  9. Merkie macrumors 68020

    Joined:
    Oct 23, 2008
    #9
    Not entirely true, the iPhone can be fixed, Apple just thinks it's a better solution to replace the whole phone.
     

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