With much anticipation Apple released the iPhone 4S a few weeks ago but since then, customers have encountered several significant issues: Siri outages, battery consumption, poor call quality. This makes antenna-gate seem tiny by comparison. Now Apple clearly anticipated the excitement and pent-up demand for the 4S but from an engineering and infrastructure standpoint, well, it has not been Apple's finest hour. As a long-time Apple customer (iPad2, iPhone 4, MacBook Pro plus phones and computers for my family) I am a concerned. This was Tim Cook's first product that was 'his' and I seriously hope he is kicking a$$ and taking names a la Steve Jobs. You can sell cool technology all you want but it needs to work as advertised or it WILL negatively effect your business and allow competitors an opening.