Like MANY of you that have pre-ordered your iPhone 4S and did not receive it on the 14th, I have had number of frustrating conversations with the Customer Service Representatives (CSR). Also, like MANY of you that had these conversations, I was also told one thing and later told another (some would call this lying). Again, like MANY of you, I tried to cancel my order with no avail. So this is what I did. 1) I filed a complaint with the Better Business Beareau. https://www.bbb.org/file-a-complaint/ 2) I filled a complaint with the FCC. https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000A 3) I filled a complaint with California State Department of Justice, Attorney General's Office. http://ag.ca.gov/contact/complaint_form.php?cmplt=CL AT&T is a multi-billion dollar company. However, it has had the same iPhone pre-order delay problems since 3GS!!! I AM NOT GETTING PUSHED AROUND BY AT&T ANYMORE! I WILL DO WHAT I CAN TO BE HEARD. YOU TOO CAN DO THE SAME!! I'M MAKING IT CLEAR THAT THIS POST ISN'T ABOUT NOT RECEIVING THE IPHONE ON LAUNCH DATE. IT IS ABOUT BEING LIED TO BY AT&T AND NOT BEING ABLE TO CANCEL AN ORDER THAT HAS A BACK ORDER STATUS OF 21-28 DAYS. IT'S ABOUT CUSTOMER/CONSUMER RIGHTS. I HOPE THIS CLARIFIES WHY I'M DOING THIS.