iPhone 4s Randomly turning off

Discussion in 'iPhone' started by gibboIU, Oct 29, 2012.

  1. gibboIU macrumors member

    Joined:
    May 18, 2008
    Location:
    Richmond, VA
    #1
    I have a new iPhone 4s that I got about 2 months ago and it is doing something that I don't understand. It has randomly turned off 3 different times and wouldn't turn on until I pushed the power and home buttons for over 10 seconds. Obviously that remedies the issue, but I am concerned that this could turn into a bigger issue later after I am outside of the 90 day return window.

    Anyone know why this might be happening. And its not because the battery is low. When I do get it back on it had almost 30% battery left. Should I back it up and try and get a new one.

    FYI, I have had another iPhone 4s for work for the last year and never had this issue with the other one. Thanks.
     
  2. clumsythief83 macrumors regular

    Joined:
    Sep 3, 2010
    #2
    I have the EXACT same problem for the last 2 weeks. I had my iPhone 4s replaced last month because my volume button got stuck and they gave me another iPhone 4s (white, unlocked,, 64gb). Then, after 2 weeks of use, the phone shuts itself off for no reason once every 1-2 day randomly (it happens when I'm not using the iPhone). Have it replaced this afternoon at the Apple store without any problems.
     
  3. cababah macrumors 68000

    Joined:
    Jun 11, 2009
    Location:
    SF Bay Area, CA
    #3
    Had the same thing happen to my first 4S. Check diagnostic log files for something along the lines of "panic.plist" if that is there, you have a hardware issue probably logic board related and should go get a replacement easily at the Apple store.
     
  4. AAPLinc macrumors 65816

    Joined:
    Jul 27, 2012
    Location:
    Hollywood, CA
  5. gibboIU thread starter macrumors member

    Joined:
    May 18, 2008
    Location:
    Richmond, VA
    #5
    Not sure how to check the diagnostic logs but I will google it and see if that is the issue.
     
  6. cababah, Oct 29, 2012
    Last edited: Oct 29, 2012

    cababah macrumors 68000

    Joined:
    Jun 11, 2009
    Location:
    SF Bay Area, CA
    #6
    Settings--->General-->About--->Diagnostic & Usage---> Diagnostic Usage Data
     

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