iPhone 4s return policy at Apple

Discussion in 'iPhone' started by DanBurns91, Mar 26, 2012.

  1. DanBurns91 macrumors regular

    Jan 25, 2012
    West Midlands, England
    Just wondering if anybody knows the best way to get an exchange at an Apple store, I've had my white 4s since launch pretty much and the battery has always been a bit hit and miss (my fiancée also has a 4s and gets loads more screen time than me) but i've never really had the nerve to return it as i cant really prove to them how its used etc, however, I've went ahead and booked an appointment (hopefully I'll get an understanding genius) failing a replacement wednesday, what else could i say to get them to exchange it? as about 4 hours usage isnt sufficient.

    Any help would be appreciated,

  2. andyx3x macrumors 65816

    Mar 1, 2011
    Just be honest and tell them the truth. That's all you can do.
  3. elmo151 Guest

    Jul 3, 2007

    give apple support a call and tell them your story
  4. tritonj macrumors 6502a

    Jun 12, 2008
    all you have to tell them is your battery is not holding the charge and they will replace it as long as you are under warranty and didn't trip one of the water damage sensors

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