iPhone 4S Serial Number cannot be found in Apple's records

Discussion in 'iPhone' started by Kuray, Feb 5, 2012.

  1. Kuray
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    macrumors regular

    Joined:
    Jul 24, 2010
    #1
    I bought an iPhone 4S 32 GB White. It is unlocked.

    I activated it successfully, no problem at all. I can use it. There is nothing to bother me BUT

    I wanted to check my serial number from https://selfsolve.apple.com/agreementWarrantyDynamic.do

    I wrote my serial number and I got this error: "
    We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.
    "

    I can use AppStore, iCloud, iMessage, Facetime, Siri (All apps that Apple include)
    iTunes recognizes it with no problem

    It is impossible to be fake iPhone but how could Apple can not recognize their own product's Serial Number

    MD245FD/A iPhone 4S, White, 32GB
    Model A1387
    iPhone 4S, iOS 5.0.1, MD245FD/A iPhone 4S 32GB A1387
     
  2. reclusive46
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    macrumors 65816

    reclusive46

    Joined:
    Apr 14, 2011
    Location:
    Canada
    #2
    Call AppleCare?
     
  3. techguy20
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    macrumors 6502

    Joined:
    Jan 30, 2010
    #3
    Please tell us you bought it from Apple, right? Also, was it registered?
     
  4. Kuray
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    thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #4
    I live in Turkey, we don't have something such as AppleCare
    There is distributor in Turkey and they don't have coverage


    I bought it from someone who bought it from another country
    What do you mean by registered?

    I was the one who opened the iPhone first. It was sealed.
    (There was plastic around iPhone and it's box)
    I was the one who activated the iPhone first.
    When I power on iPhone, the registration screen showed up.(The screen which you can activate and iCloud settings etc.)


    It is definetly originial (I can use Siri, iCloud, Appstore) iTunes to sync and (can jailbreak it)
     
  5. techguy20
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    macrumors 6502

    Joined:
    Jan 30, 2010
    #5
    Can you try calling AppleCare in the U.S., perhaps via Skype? If it was original, then there shouldn't be any issue.
     
  6. Kuray
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    thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #6
    I can use Siri, App Store, iMessage, iCloud, Facetime
    iTunes syncs my phone
    I jailbreak it

    It is not first time that I use iPhone so I know how iPhone is. It is 100% original
     
  7. unlimitedx
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    macrumors 6502a

    Joined:
    Jun 15, 2010
    #7
    warranty applies to the iphone within that country, right. perhaps you should check by changing the apple link to that country's
     
  8. Kuray
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    thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #8
    It's not about country's warranty. I have iPad which bought from Germany.
    When I enter Serial number of iPad, Apple founds it
     
  9. reclusive46
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    macrumors 65816

    reclusive46

    Joined:
    Apr 14, 2011
    Location:
    Canada
    #9
    Call Applecare USA Via Skype
     
  10. Kuray
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    thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #10
    I scare because they might block it or make iPhoen unusable (lock)
     
  11. 808?
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    macrumors 6502a

    Joined:
    Aug 4, 2011
    Location:
    Hong Kong
    #11
    Apple does not lock iPhones, carriers do. (sim lock)

    ----------

    Ask the person you bought it from which country they got it from originally.
     
  12. kalex
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    macrumors 65816

    Joined:
    Oct 1, 2007
  13. Kuray
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    thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #13
    I'm not talking about sim-lock, they have ability to lock phones remotely with all settings (Remember the iPhone 4 prototype that Gizmodo had)
    or Find my iPhone's feature



    I tried it many times and after all I used iTools.
    I copied serial number from iTools PC Application
     
  14. lordofthereef
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    macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #14
    They aren't going to do this. Think about it. If you are paranoid that they have blacklisted this number, then they obviously know about the phone. Why wouldn't they have locked the phone already? They wouldn't just wait for someone to call in about it. Your options literally are to either call them... or worry about this forever. Nobody here is going to be able to give you any other advice. Just call.
     
  15. yrchern
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    macrumors member

    Joined:
    Jun 14, 2007
    #15
    MD245FD/A is sold in Switzerland, so you should go to Apple Switzerland to check it or call Apple Switzerland about it.
     
  16. Kuray
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    thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #16
    http://www.apple.com/chde/support/
    Anspruch auf Service und Support prüfen
    Die eingegebene Nummer kann nicht gefunden werden. Bitte prüfen Sie die Nummer und versuchen Sie es erneut, oder nehmen Sie Kontakt mit uns auf.

    So still same in Switzerland page

    Going to call Apple tomorrow
     

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