iPhone 4S shipped with a defective SIM Card

Discussion in 'iPhone' started by BayAreaPugGuy, Oct 19, 2011.

  1. BayAreaPugGuy, Oct 19, 2011
    Last edited: Oct 19, 2011

    BayAreaPugGuy macrumors newbie

    Nov 22, 2010
    Did anyone else get the following email from donotreply@apple.com:

    We appreciate your recent iPhone purchase at the Apple Online Store.

    While Apple strives to ship every product without error, our records
    indicate your iPhone shipped with a defective SIM Card:eek:. If the SIM
    Card is defective, you will not be able to activate your iPhone.

    To resolve the issue, we are sending you a replacement SIM Card via
    overnight shipping. To track your replacement SIM Card please visit
    our online Order Status page at www.apple.com/orderstatus .

    Once you receive your iPhone and replacement SIM Card, remove
    the defective card from your iPhone and insert the replacement.
    Then, simply connect your iPhone to iTunes to complete your

    For assistance changing the SIM Card, please contact AppleCare at
    1-800-MY-IPHONE (1-800-694-7466). Our iPhone technical support
    team is available from Mon-Fri 4:00 a.m. - 9:00 p.m., or Sat-Sun
    6:00 a.m. - 6:00 p.m. Pacific time.

    We apologize for any inconvenience this may have caused, and appreciate
    your business.

    Thank you for shopping at the Apple Online Store!

    Apple Online Store Team

    Answers to many Apple Online Store questions can be found at Online
    Help: http://www.apple.com/support/store

    I did have trouble activating my iPhone when it arrived on Friday. I called AT&T and they reset the sim on their end and after 30 minutes on the phone my phone activated properly.

    So if Apple sends me a new sim card is my phone going to be out of service again until i install the new sim... that would suck!
  2. ivoryandgold macrumors newbie


    Nov 3, 2009
    They sent me two SIM cards!

    Yes, I got this e-mail too! I was so confused when I got the e-mail because I haven't noticed any issues that would indicate a "defective" SIM. Then, about a week later, I got another e-mail, exactly the same, and a few days later the second "replacement" SIM arrived.

    Very weird, I'm planning to call Apple tomorrow to ask them what the deal is and which SIM I should use.
  3. volumerates.com macrumors newbie

    Nov 9, 2011
    I'm planning to call Apple tomorrow to ask them what the deal is and which SIM I should use.

    That"s the most effctive methods for solve the problems !

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