iPhone 4S Support

Discussion in 'iPhone' started by nampramos, Feb 1, 2012.

  1. nampramos macrumors 6502

    Joined:
    Dec 14, 2010
    Location:
    Portugal
    #1
    Hey guys,

    I need to call Apple Canada all the way from Sweden.

    My girlfriend, which is Canadian, bought me an iPhone 4S when she was home on holiday and I'm having problems with calls dropping and also with sound problems during calls.

    How can I contact them? On Express Lane they only let me fill in a Canadian number, which I don't want to put in (roaming bill would be a pain).

    I tried calling the toll free number from skype and I get this woman saying it is not available from my region. I don't know if that's because I have no credit on skype or just because Apple doesn't accept calls from Skype.

    How should I proceed? How to get in contact with the support?
    The 90 days full support will end in 5 days.

    Thanks!
     
  2. nampramos thread starter macrumors 6502

    Joined:
    Dec 14, 2010
    Location:
    Portugal
    #2
    Never mind, I called the US number and then it worked.


    One thing I just learned is that Apple won't use their Apple Service Centers in Europe to service my iPhone 4S if needed...

    Needs to be sent all the way from Sweden to Canada at my expense. Thanks Apple.
     
  3. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #3
    Thank your girlfriend. Not Apple. They're just following their own policy, which is clearly defined in writing at the point of sale.
     

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