iPhone 4S Wifi Greyed out, Questions about Warranty and support abroad. Please Help!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by sohaloh, Sep 17, 2012.

  1. sohaloh macrumors regular

    Joined:
    Apr 10, 2012
    Location:
    London, Ontario
    #1
    Hi guys,
    I feel so disappointed, specially after absolutely loving my first apple products. Anyways my mom bought 2 iPhone 4S's in march in the UK. Her phone suddenly started dropping wifi signals. She'd bring it up to me and a simple reboot would usually solve the problem. Today when it happened, I rebooted the phone and when it turns back on the Wifi option was greyed out and there was No Wifi written next to it. In general and about the wifi MAC address was listed as N/A. I tried doing a hard reset, then i reset network configurations. That didnt work. I did a restore, and set it up from back up. No luck. Then restored again set it up as new. Still the same. I restored and reset 3 times. Took the sim card out blew around with compressed air. When it still wasnt working out I thought maybe new updated software would help so I updated to iOS 6 GM, same thing on iOS 6. Went into DFU restored to 5.1.1. I did extensive research online and it seems many people have the same problem. I never expected this level of quality from an apple product its not even been 6 months. Anyways after all I tried it seems like a hardware problem. Rest assured the phone has not been dropped and has no water damage it just stopped working on its own. I was not willing to do stupid stuff like put it in the freezer.

    So now I have very few options. Even though the phones were bought in the UK my family and I live in Pakistan which means we have no access to apple stores. The phone is in warranty. How do I go about making a claim? I tried finding some online solutions on the UK site but its just asking me to put in a phone call. Also we have a trip planned to Japan on the 28th of September. I was wondering if it was possible to take the phone in to an apple store in Tokyo and get it repaced. Or doesnt it work that way? Do I have to have my service in the country of origin or does any apple store do that. If I cant in japan how do I get service in the UK, theres no email address or anything I can contact apple with. Any help, about the service or any proven way to fix the wifi without opening the phone or doing something crazy like freezing it would be appretiated. Thanks a tonne in advance!
     
  2. zalahuddin macrumors newbie

    Joined:
    Sep 20, 2012
    #2
    Hi there,
    I am facing the same problem here in Malaysia. Bought the 4s in the US and used it without any problem with iOS 5. Just updated to iOS6 this morning and the WiFi flip switch "magically" turned to grey (disabled) and there is no way to enable it.
    Can't afford to use 3G data all the time so I called Apple support in Malaysia. Since we do not have the "real" Apple Store here, I was asked to contact the authorized service centers. Called the service centers and they refuse to accept units bought outside Malaysia. I called Apple support again and this time they mentioned that actually for iPhone, there is no international warranty. Only "country" or Telco warranty. So they adviced me to send the faulty 4s to the US Apple Store and get it fixed. What a solution.......
    I understand how you feel my friend. Hope that Apple can come out with a fix really soon. At the moment, I switched back to 5.1.1 and no WiFi issue observed.

     
  3. sohaloh thread starter macrumors regular

    Joined:
    Apr 10, 2012
    Location:
    London, Ontario
    #3
    Thanks for the reply. It's good you don't have wifi issues on 5.1.1. I upgraded to iOS 6 yesterday and the problem still persists. Seems like the wifi chip is fried. Also iOS 6 doesnt perform well on the broken iphone like it does on the others. It isn't registering touches, specially in the toggles. I have to try atleast 5-10 times to get a toggle to move on or off. Wifi has shown a N/A mac address and greyed out button on both versions.

    Were these service centers inside Malaysia? Also is your phone locked to a carrier in Malaysia? I read the terms and conditions of the warranty it states that apple reserves the right to not provide warranty services in all countries. I'm hoping on my trip to Japan where there will be an apple store theyll be able to handle it better. But this is really bad, I mean people from all over the world buy iPhones for full price unlocked, its unacceptable that the phone breaks down and you can't claim your warranty in any apple store. Its just impractical for us to go to the country where we bought the phone to claim warranty. I also emailed the apple store where I got it from, I specifically asked that they tell me whether I will be able to claim warranty in Japan, but they just sent a generic reply with the web address for the support site. I'm booking a genius bar appointment in Fukuoka Apple store in Japan and hoping I will be able to get this iPhone changed. Its only been four months since we've bought it. Wish me luck.
     
  4. scotland007 macrumors regular

    Joined:
    Jun 12, 2009
    #4
    I too am in the same boat. Brought my USA bought iPhone 4S to Malaysia and now have the greyed out wifi. I eventually emailed Tim Cook directly and got an email intercepted by their executive relations in Singapore.

    I too have found out that basically the international warranty is an absolute pile of ***** and was advised the only method of repair was to send it back to the USA. Apparently because the phones have to meet different communication standards (FCC in the USA) etc, this does make some models slightly different and therefore they can't swap it with a local model.

    To say the least, i am pretty pissed off at Apple as at the time i bought 3 x unlocked iphone 4S for the purpose of having an international model that i could use and have it supported globally. Not the case.
     
  5. tjenning27 macrumors newbie

    Joined:
    Jan 6, 2013
    #5
    Hello
    Had the same issue. I think it is related to heat problems. I powered off the phone for 4 hrs and it worked after that.
     
  6. Nam Pla macrumors member

    Joined:
    Jun 7, 2009
    Location:
    Thailand
    #6
    I purchased an iPhone 4s 64 GB in the US last April. Brought it to Thailand where I live and had big time problems with it. (Nothing related to the problems cited here.) And there are no official Apple stores in Thailand.

    I could have made it an issue with Apple USA, and called back and forth several times (expensive!) or shipped it back and forth (possibly) several times, expensive too. But that would have been impractical at the least, and also risky considering the bad reputation of the Thai postal system. I had given up hope.

    I was eventually given a recommendation for a repair place here in Thailand, and figured it was my last chance. So I took it there, and lo and behold they actually honored my warranty and gave me a new replacement phone at no charge (mine was still under warranty).

    So for you guys, I'd say take it wherever you can and see if they'll honor your warranty. Singapore (I think) has official Apple stores, and Japan does as well. Take it to them and see what they can do for you. You may just be surprised as I was! :)

    Good luck.
     
  7. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #7
    That's a risk you take when you purchase a device that's not sold or available in your country. There is no way of having warranty service done unless you somehow send it or bring it back to the US or a place that can service it.
     
  8. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #8
    Yes Apple Store in Japan should help. Although, you'd have to get through the language barrier first.
     
  9. Nam Pla macrumors member

    Joined:
    Jun 7, 2009
    Location:
    Thailand
    #9
    Funny thing was that I trusted that I'd have no problems with it buying it back home, more than if I had bought it in Thailand. Man did that come back and bite me in the ass. :eek:
     
  10. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    Sucks man.
    It does happen sometimes. Over the years I had every iphone since the original and had to bring my iphone only a few times for service to Apple.
    They're usually solid but it sucks having a warranty for a full year and not be able to use it when far away.
     

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