iPhone 5 not backing up.

Discussion in 'iPhone' started by Eric Noa, Apr 25, 2013.

  1. Eric Noa macrumors 6502

    Eric Noa

    Joined:
    Nov 4, 2008
    #1
    I know this questions has been asked before but I've spend many hours searching the forum and google and trying ever solution out there and nothing seems to work.

    I have 3 iPhone 5 and none of them want to backup to itunes. When I connect them and press backup now I get this error message.

    The only thing that seems to solve this issue is if I re-install iTunes but Im getting tired of re-installing iTunes every time Im going to backup one of the phones.

    None of the phones are jailbroken or unlocked. They are both running the latest version IOS.

    Any ideas how to get rid of this stupid error message?
     
  2. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #2
    I've had this issue before and I just restarted my MacBook and my phone.
     
  3. Eric Noa thread starter macrumors 6502

    Eric Noa

    Joined:
    Nov 4, 2008
  4. SCIONTX macrumors regular

    Joined:
    Jul 10, 2012
    #4
    This article may be helpful.

    http://support.apple.com/kb/TS2529

    There's something in there about Resetting the Lockdown Folder, Disconnecting other USB Devices and other troubleshooting steps.
     
  5. Eric Noa thread starter macrumors 6502

    Eric Noa

    Joined:
    Nov 4, 2008
    #5
    I did most of that and it still does the same thing.
     
  6. jimbo1mcm macrumors 68000

    Joined:
    Mar 21, 2010
    #6
    Had this problem

    I totally deleted Itunes and downloaded and installed it again. Then, before connecting my Iphone to my MBP, I did a hard reset on my IP5.( Hold Power and Home button until Apple logo appears, then release ). After that my MBP recognized my Ip5 and did the backup.
     
  7. Eric Noa thread starter macrumors 6502

    Eric Noa

    Joined:
    Nov 4, 2008
    #7
    Im curious as to how did you deleted iTunes
     
  8. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
  9. Eric Noa thread starter macrumors 6502

    Eric Noa

    Joined:
    Nov 4, 2008
    #9
    I deleted itunes and installed a clean copy and I was able to backup my phone. Once I restarted the computer I went back to having the same issue.
     

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