iPhone 5 power button fails

Discussion in 'iPhone' started by RealEyes, Dec 16, 2012.

  1. RealEyes macrumors regular

    Joined:
    Jun 23, 2012
    #1
    So, I've had the iPhone 5 since launch day, bought it from Radio Shack and the power button only works when I press it in just the right spot. Is this grounds for a replacement? Will I have to pay to get it repaired? Do I need to take it to Radio Shack or schedule a genius bar appt?
     
  2. kingdLo macrumors 6502

    Joined:
    Mar 20, 2009
  3. JoeG4 macrumors 68030

    JoeG4

    Joined:
    Jan 11, 2002
    Location:
    Bay Area, Ca.
    #3
    That's definitely grounds for free replacement. :) My note 2's power button broke too :( Gotta get it taken care of lol
     
  4. BHP41 macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #4
    How does that work? Do you take it to the carrier or send it Samsung?
     
  5. monkey28rb macrumors 6502

    Joined:
    Jun 19, 2010
    #5
    Call carrier and they send you a replacement...
     
  6. JoeG4 macrumors 68030

    JoeG4

    Joined:
    Jan 11, 2002
    Location:
    Bay Area, Ca.
    #6
    Usually carriers take care of that for you. T-mobile usually sends you a replacement and you send the broken phone back in the box, and provided the claim isn't from a drop or being dunked in water, you're good to go (although sometimes they charge for the swap. Not cool.)

    I'm going to see if they can swap for another new phone, which will likely be the case as the note 2 just came out a few weeks ago, and it's still within the 30 day return period anyway. Still a bummer when everything else works so well about it!
     
  7. jsmakr macrumors member

    Joined:
    Jul 31, 2008
    #7
    On my 3rd ip5 replacement. First time power button was acting up. Second replacement proximity sensor was not working on calls.
     
  8. JoeG4 macrumors 68030

    JoeG4

    Joined:
    Jan 11, 2002
    Location:
    Bay Area, Ca.
    #8
    lol it's worse when you buy something and think it's normal until you use someone else's a few months later.
     
  9. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #9
    Make an appointment and it'll get replaced for free.
     
  10. Psycho Mantis macrumors member

    Joined:
    Feb 19, 2012
    Location:
    California
    #10
    Setup a Genius Bar appointment with the Apple Store app, they will replace it.
     

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