So I just opened up my new Iphone5 box, only to discover a stuck green pixel upon startup. The one reason I ordered it online was so that I would not have to step foot in a sea of people at my local Apple Store. After calling technical support. This was the script of the conversation. Me: "My iphone has a stuck green pixel that won't go away" CSR: "You must go into the Apple Store to have this problem looked at, let me make a genius bar appointment for you. Would you like 2:50pm today?" Me: "The reason I ordered this phone online was to avoid going into the store." CSR: "Since you live within a 50 mile radius you must go into the store" Me: "The reason I ordered this phone online was to avoid going into store." CSR: " It's your only option. " Me: "Ok I'll take 2:50pm today" CSR: "I only have 4:30pm available" Me: "You just offered me 2:50? Didn't you?" CSR:"Yes, but our system isn't working" Me: "So why did you offer me a time you couldn't reserve? Can't you just send me a new one and I send me the broken one back?" CSR: "Sir do you want the appointment?" Me: "What if I was disabled? And could not move myself to the store?" CSR: "The system would let me know if you were disabled, and we would mail you out a new phone." Me: "So why can't you just mail me out a new phone?" CSR: "I can't do that" Me: "But if I was disabled you would mail it to me?" CSR: "Yes." Me: "That's discrimination!" CSR: "Sir, I am not liking the tone of your voice" Me: "The reason I ordered the phone online was to avoid going to the store, but since you aren't giving me that option, I guess I'll take the appointment" At this point is she is very irritated with me, and makes the appointment and hangs up on me. Thank you Apple. You suck at being an online company. Listening to customers is part of the script too.