iPhone 5 (vzw) under reporting usage

Tom359

macrumors regular
Original poster
Jul 13, 2007
126
16
Took phone of charger at 6:30 am...did some texting and twitter, nothing major. Went to gym and did 30 mins on the treadmill while streaming iheart radio to my bluetooth headphones....no wifi, LTE. Then did 30 mins of weights and 10 minutes of stretching, still streaming. Went to lunch and watched a podcast for about 15 minutes. I was curious on my usage stats so I took a look...phone reported 59 minutes of usage. At a bare minimum, that is 90 minutes of use 59 definitely isn't right. I've never had this be so obviously wrong before.

Anyone else?
 

sdfu93

macrumors newbie
Sep 28, 2012
12
0
Same situation here. My iPhone says it has consumed 2.4GB of cell data, but the Verizon meter stopped moving until this morning. It seems that from around last Friday/Saturday until yesterday evening it did not catch my data usage.

Unfortunately, I think Verizon has a 30 day (maybe longer) to reconcile their billing/use. They'll likely eventually send a bill :(
 

BFizzzle

macrumors 68020
May 31, 2010
2,443
0
Austin TX
Same situation here. My iPhone says it has consumed 2.4GB of cell data, but the Verizon meter stopped moving until this morning. It seems that from around last Friday/Saturday until yesterday evening it did not catch my data usage.

Unfortunately, I think Verizon has a 30 day (maybe longer) to reconcile their billing/use. They'll likely eventually send a bill :(
there is an issue with the phone using LTE when its on wifi.. updat your carrier. settings>general>about. and it will update it to verizon 13.1. restart your phone.

call verizon and tell them it was using data you didnt want it to. they said they will not charge for overages since it wasnt your fault.
 

richmds

macrumors regular
Sep 30, 2012
171
0
Its under reporting and you find that to be a problem? I would say mums the word to VZW on this one.
 

evilrt

macrumors regular
Oct 7, 2011
190
27
New Jersey USA
i'm using 13.1 and my i5 is definitely out of sync with Verizon. i5 shows almost 30gb while 24 or so shows up on their end.
 

Tom359

macrumors regular
Original poster
Jul 13, 2007
126
16
Took phone of charger at 6:30 am...did some texting and twitter, nothing major. Went to gym and did 30 mins on the treadmill while streaming iheart radio to my bluetooth headphones....no wifi, LTE. Then did 30 mins of weights and 10 minutes of stretching, still streaming. Went to lunch and watched a podcast for about 15 minutes. I was curious on my usage stats so I took a look...phone reported 59 minutes of usage. At a bare minimum, that is 90 minutes of use 59 definitely isn't right. I've never had this be so obviously wrong before.

Anyone else?
I am NOT talking about data usage. I'm talking about the amount of time being reported. This has nothing to do with the data use while on wifi issue. I was specifically NOT on wifi and used my phone for at least 90 minutes, but phone reported 59.
 

SR45

macrumors 65832
Aug 17, 2011
1,501
0
Florida
Did you check the Carriers onsite usage ? Reports of the Carrier site is different than the iPhone numbers
 

chakraj

macrumors 65816
Feb 6, 2008
1,264
1
So Cal
I am NOT talking about data usage. I'm talking about the amount of time being reported. This has nothing to do with the data use while on wifi issue. I was specifically NOT on wifi and used my phone for at least 90 minutes, but phone reported 59.
I dont think even one person read your post.
 

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