iphone 5S scuff mark

Discussion in 'iPhone' started by xRYD3Rx, Oct 2, 2013.

  1. xRYD3Rx macrumors 6502

    Jul 3, 2010
    Purchased 32gb 5S space gray.
    After coming home and opening box i discovered a finger nail (length) scuff on the side near the volume button on the aluminum.

    Can I get it exchanged for a brand new phone? not a replacement.

    Want it with a box/serial matching.

    Purchased 2 days ago.
  2. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Feb 14, 2008
    Madison, WI
    No sir.

    They have white box replacements available (not refurbs, just phones packaged sans all of the accessories you got with your original purchase).

    You're not going to be given a new phone with a sealed box unless you return it and purchase another at a later time.
  3. whtrbt7 macrumors 65816

    Jun 8, 2011
    Just think of it as a hand-made personalization mark of excellence by your communist minimum wage factory worker. :D
  4. Gjwilly macrumors 68030

    May 1, 2011
    SF Bay Area
    I still don't know how Apple gets away with this.
    What other company replaces new but defective, in-warranty retail products with anything other than new retail products?
  5. Roessnakhan macrumors 68040


    Sep 16, 2007
    Should have opened it in the store because they'll probably say there's no way to prove you didn't cause the scuff yourself.
  6. iCore24 macrumors 6502


    Jan 6, 2013
    Worst case scenario, you return it within your 30 day policy, and buy a new one.
  7. mcdj, Oct 2, 2013
    Last edited: Oct 2, 2013

    mcdj macrumors G3


    Jul 10, 2007
    Gets away with what? Keeping costs down so they can continue to thrive without raising prices?

    What other company has millions upon millions of ultra nitpicky customers that if left unchecked, will drive their profit margins into the ground like no other customer base in history? Apple is moving more product than any company in history, and subsequently dealing with more returns than any company in history. This requires a streamlining of processes. Swapping out brand new sealed phones is not part of the process. It's simply not feasible for myriad reasons. Your notions of how your scratched phone should be handled are antiquated and quaint when dealing with an operation the size of Apple.

    What other company sells their own brand of high end electronics in 400 stores worldwide with hundreds of millions of visitors, AND offers warranty replacement in-store for items sold in millions of other places?

    What other company could sustain manufacturing, shipping, and storing millions of spare replacement products (when they can barely meet demand for new sales) in retail boxes with all accessories, to accommodate the people with defective products?

    What part of "not refurbished" did you not understand? What makes you think a white box replacement is anything but new?

    And if Apple did give everyone with a 1mm scratch a brand new sealed phone, do you think you'd get to keep your accessories from the scratched phone AND get brand new free ones? Do you think Apple has time to argue with every single returning customer who wants a new phone on the spot but didn't bring the cables or box to the Genius Bar?

    What do you expect Apple to do with a million opened cardboard retail boxes and a million used lightning cables and a million used waxy earbuds? Do you think they're just gonna eat that cost and not raise prices?

    And why do you need a box with a matching serial? What fears are driving that requisite? Because I can tell you from 6 years of effortlessly reselling used iPhones, that a box means squat to the right buyer, let alone the serial number on the box.

    I'm sure your 1mm scratch is the worst thing that's happened to you all month, but try to look beyond the realm of your bedroom for a minute.

    You and the rest of the world can most certainly have a phone that will be replaced unconditionally with a brand new retail sealed box and all accessories for an entire year; that will be $1000 please. Cash or charge?
  8. OcieGo macrumors newbie

    Mar 10, 2013
    Yes you can absolutely get a brand new phone. You have a (I think) 14 day return policy. So with your receipt, return it, and buy it again / exchange.
  9. xRYD3Rx thread starter macrumors 6502

    Jul 3, 2010
    Lesson learned! Next time will open all the boxes until 1 is perfect :D
  10. KeanosMagicHat macrumors 65816


    May 18, 2012
    Ocie's post is correct. You can absolutely get a new replacement after 2 days and no misuse on your part.
  11. Phone Junky macrumors 65816

    Phone Junky

    Oct 29, 2011
    Sunshine State
    What he said.
  12. gCloud macrumors 6502a

    Mar 9, 2012
    United Federation of Planets
    You should be able to take if to point of purchase, return for a refund and buy another.

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