Can anyone explain how a phone I bought "new" from VZW could be activation locked to someone else's AppleID? Did Verizon "pull a fast one" and ship me a used phone? Background: I recently did an "Erase All Content and Settings" on my iPhone 6+ and found that I couldn't re-activate the phone because it was linked to someone else's Apple ID (email@example.com). I bought the phone directly from the VZW online store in December 2014 as "new" and am still making Edge payments on it. The phone has never been out of my possession, so how could it be activation locked to this yahoo.com Apple ID? I don't have a yahoo.com email account, nor will anyone I know admit to having a yahoo.com account.. The only plausible explanation that I can come up with is that VZW sold me the phone as "new" even though it was actually used - perhaps they had sold it to someone else (who has an AppleID firstname.lastname@example.org) when the phone came out in October 2014 and that person returned the phone to VZW for one reason or another. The only good news is that after spending the better part of a week dealing with VZW and Apple and proving to Apple that I am the legitimate owner of the phone (with the original box,receipts and emails from the VZW order, and a receipt for AppleCare+ that I bought at an Apple Store a week after I got the phone), they did some magic in their databases and the phone is now activated and usable again.