Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members

[MacRumors]

Last week, a number of customers enrolled in the iPhone Upgrade Program were unable to pre-order the specific iPhone 7 or iPhone 7 Plus model they wanted due to limited stock when orders began at 12:01 a.m. Pacific Time on Friday.

Apple had already warned that demand would outstrip supply as usual, but unlike regular customers, iPhone Upgrade Program members were not given the option to pre-order a new iPhone online for home delivery.

Instead, would-be upgraders were directed to a separate queue that only allowed reserving the iPhone from a local Apple retail store -- many of which were sold out. The experience led to frustrations and even a class action lawsuit, prompting Apple to collect information from customers affected in an attempt to make the situation right. Now, the company appears to have delivered on that promise.

Apple has sent an email to some iPhone Upgrade Program members to inform them that more reservation times for iPhone 7 and iPhone 7 Plus, sans Jet Black models, have been added for September 16. Accordingly, over the past 24 hours or so, several MacRumors readers enrolled in the program have been able to reserve the iPhone model they desired for pickup at a local Apple Store later this week.

If you tried to upgrade through the iPhone Upgrade Program, you may have had difficulty reserving a new iPhone 7 or iPhone 7 Plus due to high demand. We've made two important changes to help you.

We've added more reservation times for this Friday, September 16.
Simply confirm your eligibility and then see if the model you want will be available at an Apple Store near you. Please note that there are no reservations available to pick up the jet black model on Friday.

Tell us which iPhone you want and we'll let you know when it's in.
If you're still unable to reserve the model you want for pickup on Friday, let us know your preference by completing this short form. We'll contact you within 48 to 72 hours to let you know when your iPhone 7 or iPhone 7 Plus will be available for in-store pickup after Friday, September 16.

MacRumors reader Ryan Lister:

I was one of the people who ran into the shortage on launch day from the iPhone Upgrade Program, but stock must have been recently updated and I was just able to make a reservation on launch day for the black iPhone 7 Plus.

MacRumors reader Nathan Walczak:

I'm not sure why, but I was just able to reserve an upgrade for an iPhone 7 Plus. Pickup this Friday. Yesterday all stores in my area were out of the iPhone 7 Plus models. I currently am enrolled in the Upgrade Program from Apple. Seems Apple is trying to fix the glitch?

While availability is still limited, and varies between stores, it is clear that Apple is working to satisfy as many of its customers as possible. iPhone 7 and iPhone 7 Plus officially launch on September 16, including the first pre-order deliveries and the start of in-store purchases split between those who reserved for pickup and walk-in customers on a first come, first served basis.

Article Link: Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members

 

[Man on the moon]

Can confirm this is true.

IUP and reserved yesterday to pick up Friday at 9:30AM.

 

[rlmcguire]

I'm just mad that T-Mobile is in store only

 

[Asianpork]

Confirmed. I received an e-mail and found nothing was available on Monday. Decided what the heck and tried again yesterday and nearly every color was available in the location nearby.

Picking it up on the 16th. 7 Jet black 128gb. Silver is still unavailable everywhere in NYC, but poor rose gold is in abundant supply.

 

[newyorksole]

I'm just mad that T-Mobile is in store only

Blame T-Mobile for that. Their systems are weird. In order for Apple Stores to assist T-Mobile customers they have to use two devices.

 

[RubxQub]

At least in Philly nothing really seems to have opened up.

I tried calling to see if I could do a model swap but the agents weren't able to get through to the iPhone Upgrade Program specialists due to heavy volume.

Was on hold for a combined total of 2+ hours so I don't really think it's the right move to keep trying. I'll just see what they can do in store day-of.

 

[Tiltasauras]

Remember, as an upgrade customer you don't have to stick with the model you reserve, the entire store stock is available to you when you get to the store for your appointment.

 

[KPOM]

Yesterday the Michigan Avenue store had 8:30 slots available Friday.

 

[Craiger]

I'm not even seeing jet black listed as out of stock for the plus. It just doesn't show at all. Anyone else?

 

[spyker3292]

Makes me feel better about joining the plan when I ordered my 7.

 

[Saipher]

Confirmed. I received an e-mail and found nothing was available on Monday. Decided what the heck and tried again yesterday and nearly every color was available in the location nearby.

Picking it up on the 16th. 7 Jet black 128gb. Silver is still unavailable everywhere in NYC, but poor rose gold is in abundant supply.

7 Jet Black iPhones?! I hope you are not selling these on eBay, therefore just adding to the shortage of regular priced phones.

EDIT: Oh, NM. 7 for iPhone 7. lol

 

[Tokenfreak]

It still says Pickup is currently unavailable when I try to buy the phone using the AUP. It does allow me to ship it to my house though which I though they didn't do with the AUP.

 

[BEP]

Last week, a number of customers enrolled in the iPhone Upgrade Program were unable to pre-order the specific iPhone 7 or iPhone 7 Plus model they wanted due to limited stock when orders began at 12:01 a.m. Pacific Time on Friday.

Apple had already warned that demand would outstrip supply as usual, but unlike regular customers, iPhone Upgrade Program members were not given the option to pre-order a new iPhone online for home delivery.

Instead, would-be upgraders were directed to a separate queue that only allowed reserving the iPhone from a local Apple retail store -- many of which were sold out. The experience led to frustrations and even a class action lawsuit, prompting Apple to collect information from customers affected in an attempt to make the situation right. Now, the company appears to have delivered on that promise.

Recently, it appears that Apple may have reallocated iPhone 7 and iPhone 7 Plus stock specifically for iPhone Upgrade Program members. Over the past 24 hours or so, several MacRumors readers enrolled in the program have been able to reserve the iPhone model they desired for pickup at a local Apple Store later this week.

MacRumors reader Ryan Lister:MacRumors reader Nathan Walczak:While availability is still limited, and varies between stores, it is clear that Apple is working to satisfy as many of its customers as possible. iPhone 7 and iPhone 7 Plus officially launch on September 16, including the first pre-order deliveries and the start of in-store purchases split between those who reserved for pickup and walk-in customers on a first come, first served basis.

Article Link: Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members

 

[Exile714]

I'm not even seeing jet black listed as out of stock for the plus. It just doesn't show at all. Anyone else?

Yeah, me too, Texas Apple stores.

This all makes the 2.5 hours I spent on hold with customer service on Tuesday even more pointless. They sent me two emails last night saying they were looking into the issue, but I only hear about the additional stock from MacRumors. I mean, thanks MacRumors, but Apple should have warned us themselves.

 

[BEP]

Just got this email from Apple.

 

[BradWould]

But what about the class action lawsuit?! Looks like they'll have to wait to find something wrong with the phone AFTER it's released, like everybody else. Poor guys.

 

[kucharsk]

Got the usual no stock available message when I tried to reserve any 7 Plus slot anywhere in the country for the past few days.

Just tried to upgrade my 6S Plus to a 256 GB Silver AT&T 7 Plus and I'll be picking it up at 2:00 PM Friday (I could have chosen a time as early as 9:00 AM.)

 

[Shadowbech]

Does this mean that those that has been allocated to go to the carrier, will be asking them back to Apple? I hope not.

 

[CaryMacGuy]

All NC Apple Stores seem to be out of stock of the iPhone 7 Plus...so thats a non-starter. I called Apple support and they told me that perhaps they will have more models in the store on launch day. However, my reservation is for 7:30pm so I kind of doubt they will have anything.

 

[sikachu]

Just got this email from Apple.

Mind sharing those two links? I actually saw a different result - someone shared me the link starting with https://reserve.cdn-apple.com and now I see _less_ availability since last night.

I'm actually not on the upgrade program, but want to sign up for one for T-Mobile ... If I can reserve the phone that'd be super nice.

 

[varsityhero]

No 7+'s available in Dallas area

 

[0815]

Ordered my iPhone 7+ in black with 128GB this morning at 4:45am (Pittsburgh) - they had everything available except jet black.

But now that this is reported, it probably won't take too long until all stores are out of supply.

 

[doverlock]

I'm just mad that T-Mobile is in store only

In store only even if you paid in full?

 

[voyagerd]

Just reserved a black iPhone 7 Plus for Friday. Yay!!

 

[leesweet]

Two points from other threads:

1. Jet Black is NOT available. It appears all units are allocated/reserved. It was removed from the IUP upgrade page earlier this AM.

2. If you have a reservation already, you will NOT see the proper stock that is available. This has been confirmed over and over. I and others do not have a res and can see tons of stock that appeared late yesterday. Others with a backup res, etc., can't see these. You need to cancel your reservation to see the new stock and make a new 'correct' one for the item you want.

NOTE that these are for IUP UPGRADES only. New joiners are completely different. (Well, I doubt they will get a JB...)