iphone bought through my carrier. where to take it if it has problems?

ribbon

macrumors regular
Original poster
Mar 2, 2010
105
4
i'm reading of a lot of people taking their iphones to the apple store in order to have them fixed. is this because you guys bought them there?

i mean, i got my iphone through my carrier. if something happened to it, should i talk to my carrier or i could take my iphone directly to an apple store?

thank you.
 

foxnews1

macrumors 6502
Mar 16, 2010
384
0
I learned my lesson buying iphone at carrier (AT&T) two years ago. I now only buy from apple.

I bought iphone from AT&T and got yellow tint screen. I went back to AT&T and ask for exchange. they told me that I have to deal with apple for any issues. I went to apple store, and they said they can exchange it but I can't return it to att if I decide to close the acct. it is because the serial number of the exchanged phone is different from the original one from att. ATT won't take back phone that is not from them.

obviously apple and att acct system is not full integrated. and att refuse to support iphone.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,595
3,969
Apple will fix/repair the phone and even give you a refurb. If you want to return the phone, you would need to go to the carrier.
 

foxnews1

macrumors 6502
Mar 16, 2010
384
0
Apple will fix/repair the phone and even give you a refurb. If you want to return the phone, you would need to go to the carrier.
you need to be careful here. once apple gives you a exchanged phone, carrier can't take it back. it is because the exchanged phone has a different serial number than the one registered at carrier when you bought it.
 
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