iphone bought through my carrier. where to take it if it has problems?

Discussion in 'iPhone' started by ribbon, Oct 7, 2012.

  1. ribbon macrumors member

    Mar 2, 2010
    i'm reading of a lot of people taking their iphones to the apple store in order to have them fixed. is this because you guys bought them there?

    i mean, i got my iphone through my carrier. if something happened to it, should i talk to my carrier or i could take my iphone directly to an apple store?

    thank you.
  2. afd macrumors 6502a

    Apr 12, 2005
    Take it back to an Apple store, they don't mind where it was bought.
  3. sulpfiction macrumors 68030


    Aug 16, 2011
    Philadelphia Area
  4. foxnews1 macrumors 6502

    Mar 16, 2010
    I learned my lesson buying iphone at carrier (AT&T) two years ago. I now only buy from apple.

    I bought iphone from AT&T and got yellow tint screen. I went back to AT&T and ask for exchange. they told me that I have to deal with apple for any issues. I went to apple store, and they said they can exchange it but I can't return it to att if I decide to close the acct. it is because the serial number of the exchanged phone is different from the original one from att. ATT won't take back phone that is not from them.

    obviously apple and att acct system is not full integrated. and att refuse to support iphone.
  5. mattopotamus macrumors G5


    Jun 12, 2012
    Apple will fix/repair the phone and even give you a refurb. If you want to return the phone, you would need to go to the carrier.
  6. foxnews1 macrumors 6502

    Mar 16, 2010
    you need to be careful here. once apple gives you a exchanged phone, carrier can't take it back. it is because the exchanged phone has a different serial number than the one registered at carrier when you bought it.

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