iPhone in warranty Vibrate not working - straight swap?

They will definitely open it up before they do a straight swap. When I had a screen replaced before that was one of the after effects. They opened the phone again and fixed the issue and it has worked ever since.

 

my vibration motor "buzzed" they gave me a refurb unit after opening it up and checking for anything loose and easily fixed. They also replaced my phone before without opening it up based on battery issues.

any particular reason you want a "new" device opposed to them possibly being able to repair it on the spot?

 

I would assume wear and tear

 

I assumed the same but hey, if the phone can be fixed to perfect operation in store at the time of the appointment does somebody deserve a nice fresh phone for their possibly "well used" phone?

 

I can only imagine how many people "invent" problems with their phone in order to get a new one b.c they have dropped it.

 

They'll first try to replace the vibrate motor since those are easily replaceable on an iPhone 4

 

I can 99% guarantee you they will take it in the back then come back with a refurb replacement for you. Probably 10 minutes in/out of the apple store. I highly doubt they try to replace it for you on the spot...they will have it sent back and they'll take care of it on that end.

 

See I am 99% sure they will take a look at it first, especially if it is not in good shape.

 

With 100% knowledge of the situation I can tell you they will offer to replace the iPhone in the store there and then....(provided you have not damaged the phone externally which may suggest abuse to the handset, this might affect your warranty) despite someone on this thread stating they will open it up and replace the motor. This does not happen in store, the only thing Apple ever opened up in store was the 3G/3GS to replace the screens as this was very easy and quick. Just be patient and pleasant to the genuis who deals with you and smile and they will replace it.
Just make sure you backup if you use iTunes or check to make sure a recent iCloud backup was made recently!

 

Well, obviously. This is their first check i.e. checking water sensors and overall condition of the device. In good shape, I can next to guarantee they will replace it no questions asked. I've even had cases where they could not replicate my issue and the genius marked on the form that he replicated it and swapped my device.

 

Have they tightened up on giving new phones straight away?

When my sleep button recessed and would no longer press - They just gave me a new one in an instant. No opening up or anything.


Maybe you'll get lucky

 

it really depends what "genius" you get. Same thing goes for getting your student discount in store. Some people are sticklers for seeing a student ID....others just ask and take your word for it.