iPhone needs to be replaced. Go through Verizon or Apple?

Discussion in 'iPhone' started by ECUpirate44, Oct 15, 2011.

  1. ECUpirate44 macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #1
    As the title says, my iPhone 4 needs to be replaced. All of a sudden my ear piece doesn't work and I've already tried the headphone trick and restored twice. It's a Verizon iPhone bought in April so I'm under the 1 year warrantee still. My question is which do you think it would be better to go through for my replacement Verizon or Apple? What is Verizon's replacement policy? Do they replace them with brand new or refurbished iPhones? I believe Apple does remanufactured. Is there any difference? Does it matter one or the other? Thanks.
     
  2. illegalprelude macrumors 68000

    illegalprelude

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    Location:
    Los Angeles, California
    #2
    I've always heard sketchy reports from provider stores so personally, I prefer to go to the source, aka Apple.
     
  3. Carlanga macrumors 604

    Carlanga

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    Nov 5, 2009
    #3
    apple should be the best IMHO no matter what carrier you are using. GL
     
  4. ECUpirate44 thread starter macrumors 603

    ECUpirate44

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    Mar 22, 2010
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    NC
    #4
    What is apples replacement policy? Remanufactured?
     
  5. SirStrumalot macrumors 6502

    Joined:
    Feb 28, 2011
    Location:
    Minneapolis, MN
    #5
    Usually, refurbished. It's very rare for them to whip one out of the box.
     
  6. hondaivtec2007 macrumors newbie

    Joined:
    Mar 20, 2011
    Location:
    Pa
    #6
    All you have to do with Verizon is call them up tell em your problem and they will next day a new iphone for $12.00 or 2 day 6.00 or free 2-5 days. I just did this yesterday for the second time. Very easy Verizon is great i didnt have to go to the store or anything did it all over the phone
     
  7. ECUpirate44 thread starter macrumors 603

    ECUpirate44

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    #7
    Any difference between refurbished and remanufactured or am I making that up? Lol.

    ----------

    "new" or refurb?
     
  8. ECUpirate44 thread starter macrumors 603

    ECUpirate44

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    #8
    Replacements from Apple look like new, new battery, ect right?
     
  9. dave420 macrumors 65816

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    Jun 15, 2010
    #9
    From my experience the replacements are excellent quality. I have heard they put in a new battery and outside case.
     
  10. RafaelT macrumors 65816

    RafaelT

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    Jun 9, 2010
    Location:
    Lakeland, FL
    #10
    You need to go to Apple, the replacement you get from a carrier may not be that great.

    Apple makes sure that on their refurbs the outside is perfect condition and the battery is new or at full capacity.

    The refurbs actually go through more testing then the new phones.
     
  11. Jimbo47 macrumors 6502a

    Joined:
    Jun 21, 2010
    #11
    Apple would be the best bet. The local Verizon store here won't even touch an iPhone you bring in for replacement. They just say "We aren't authorized to perform any type of maintenance or to replace your iPhone. Go to Apple."

    It is a corporate store, and not a reseller or whatever they are called. I can understand why they can't fix, but they can't even replace.
     
  12. ECUpirate44 thread starter macrumors 603

    ECUpirate44

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    #12
    Thanks everyone. Should I have any difficultly at all having Apple replace this phone?
     
  13. RafaelT macrumors 65816

    RafaelT

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    Lakeland, FL
    #13
    As long as your in warranty and have a valid issue then you will have no problems.
     
  14. tjb1 macrumors 68000

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    Aug 26, 2010
    Location:
    Pennsylvania, USA
    #14
    You know Apple refurbishes the ones Verizon sends as replacements?
     
  15. hcho3 macrumors 68030

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    May 13, 2010
    #15
    Apple Store> Any other retail stores in the world
     
  16. ECUpirate44 thread starter macrumors 603

    ECUpirate44

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    #16
    So miraculously the ear piece started working again... Not sure what to do now.
     
  17. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #17
    Go to Apple. (Make appointment with apple store genius bar).

    Yes. Looks exactly like new. There's no way you can tell the difference.
     
  18. Fusion79 macrumors 6502

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    Feb 12, 2011
    Location:
    Omaha, NE
    #18
    If you have an Apple Store in your town, it is a no brainer where to go.
     
  19. Givmeabrek macrumors 68030

    Givmeabrek

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    Apr 20, 2009
    Location:
    NY
    #19
    Just wait until it acts up again so that you can show it to Apple. You have six months for that.....
     
  20. ECUpirate44 thread starter macrumors 603

    ECUpirate44

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    #20
    It fixed itself, but now It's doing it again 2 months later. I think i'm just going to get it replaced now, but I'm not thrilled about getting a refurb :rolleyes:
     
  21. tardman91 macrumors 6502a

    tardman91

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    Oct 21, 2009
    Location:
    Tampa Area, FL
    #21
    Other than the packaging, you'll be hard pressed to tell the difference between an Apple refurb and a brand new unit. I always buy refurb from Apple if I can't save more by getting it new from Amazon. In my experience, Apple refurbs are top notch.
     
  22. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #22
    Refurbs are fine dude. They get a new battery and an all new outer shell: Front Glass, Back Glass, Stainless Steel band. Plus they are thoroughly tested to make sure everything is in working order and you get a 90 day replacement period if anything isn't right.

    90 days or the rest of your warranty, I believe. Whichever is longer.
     
  23. sweetbrat macrumors 65816

    sweetbrat

    Joined:
    Jun 17, 2009
    Location:
    Redford, MI
    #23
    Don't be worried about getting a refurb. If people here hadn't told you it was a refurb and you were just looking at the phone, you wouldn't be able to tell the difference. Apple's refurbs are great.
     
  24. SuperSnake2012 macrumors 6502a

    Joined:
    Oct 11, 2005
    Location:
    NY
    #24
    +1 for Apple refurbs. You'll get a mint phone back that will certainly be in better condition than what you'll be handing in. I've received a few refurbished products and they are essentially brand new. You'll just get it in a brown box instead of the typical Apple packaging. No worries here.
     
  25. ECUpirate44 thread starter macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #25
    Thanks guys.
     

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