Iphone Problem? [Verizon]

essminer

macrumors newbie
Original poster
Sep 19, 2014
5
0
I pre-ordered my Iphone 6 from Verizon. It was estimated to be shipped on October 7th, but it ended up shipping early and I got it today.

Now here is my problem-

After opening up the phone, using it for a good amount of time, I noticed something when I went to charge it:

The bottom right screw is missing!

I almost thought there wasn't supposed to be a screw there until I looked at my friends 6.

So what do I do? Take it back to Apple or Verizon, or let it be?
 

markyr17

macrumors 65816
Apr 8, 2010
1,173
82
I pre-ordered my Iphone 6 from Verizon. It was estimated to be shipped on October 7th, but it ended up shipping early and I got it today.

Now here is my problem-

After opening up the phone, using it for a good amount of time, I noticed something when I went to charge it:

The bottom right screw is missing!

I almost thought there wasn't supposed to be a screw there until I looked at my friends 6.

So what do I do? Take it back to Apple or Verizon, or let it be?
You'll most definitely want to call Apple and have them take care of it
 

essminer

macrumors newbie
Original poster
Sep 19, 2014
5
0
You'll most definitely want to call Apple and have them take care of it
Am I better off going to the Apple store? I researched this topic a little bit and am scared because someone had this problem after the 4S release and was accused of tampering.
 

markyr17

macrumors 65816
Apr 8, 2010
1,173
82
Am I better off going to the Apple store? I researched this topic a little bit and am scared because someone had this problem after the 4S release and was accused of tampering.
I doubt you would be accused of tampering... An Apple store would be your best bet
 

essminer

macrumors newbie
Original poster
Sep 19, 2014
5
0
I doubt you would be accused of tampering... An Apple store would be your best bet
Alright cool. I won't be able to go until Thursday.

But in your opinion, do you think I will get a new phone or just a screw lol?

Kind of sucks I am having problems with my first apple product :confused:
 

sillywabbit

macrumors 6502a
Nov 10, 2012
592
4
Alright cool. I won't be able to go until Thursday.



But in your opinion, do you think I will get a new phone or just a screw lol?



Kind of sucks I am having problems with my first apple product :confused:

My guess would be an exchange.
 

Zinthar

macrumors 6502
Jul 10, 2006
285
0
Alright cool. I won't be able to go until Thursday.

But in your opinion, do you think I will get a new phone or just a screw lol?

Kind of sucks I am having problems with my first apple product :confused:
I would imagine an exchange, also (they may want to send the unit to their engineering team to see if there's a manufacturing issue on one of the lines). Just be friendly and tell them the story of how you realized the problem and they should take care of you.
 

essminer

macrumors newbie
Original poster
Sep 19, 2014
5
0
I went to the Apple store today and they gave me a new phone. I am guessing that they will be sending that one to be examined as the guy up there ^ mentioned.

Thank you all for your suggestions :)

Pretty satisfied with their policies for this matter.
 
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