Iphone Problem? [Verizon]

Discussion in 'iPhone' started by essminer, Sep 30, 2014.

  1. essminer macrumors newbie

    Joined:
    Sep 19, 2014
    #1
    I pre-ordered my Iphone 6 from Verizon. It was estimated to be shipped on October 7th, but it ended up shipping early and I got it today.

    Now here is my problem-

    After opening up the phone, using it for a good amount of time, I noticed something when I went to charge it:

    The bottom right screw is missing!

    I almost thought there wasn't supposed to be a screw there until I looked at my friends 6.

    So what do I do? Take it back to Apple or Verizon, or let it be?
     
  2. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
    #2
    You'll most definitely want to call Apple and have them take care of it
     
  3. essminer thread starter macrumors newbie

    Joined:
    Sep 19, 2014
    #3
    Am I better off going to the Apple store? I researched this topic a little bit and am scared because someone had this problem after the 4S release and was accused of tampering.
     
  4. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
    #4
    I doubt you would be accused of tampering... An Apple store would be your best bet
     
  5. essminer thread starter macrumors newbie

    Joined:
    Sep 19, 2014
    #5
    Alright cool. I won't be able to go until Thursday.

    But in your opinion, do you think I will get a new phone or just a screw lol?

    Kind of sucks I am having problems with my first apple product :confused:
     
  6. sillywabbit macrumors 6502a

    Joined:
    Nov 10, 2012
    #6

    My guess would be an exchange.
     
  7. Zinthar macrumors 6502

    Joined:
    Jul 10, 2006
    #7
    I would imagine an exchange, also (they may want to send the unit to their engineering team to see if there's a manufacturing issue on one of the lines). Just be friendly and tell them the story of how you realized the problem and they should take care of you.
     
  8. essminer thread starter macrumors newbie

    Joined:
    Sep 19, 2014
    #8
    I went to the Apple store today and they gave me a new phone. I am guessing that they will be sending that one to be examined as the guy up there ^ mentioned.

    Thank you all for your suggestions :)

    Pretty satisfied with their policies for this matter.
     

Share This Page