iPhone Replacement Under Warranty

Discussion in 'iPhone' started by z3ke1r, Oct 8, 2014.

  1. z3ke1r macrumors newbie

    Oct 8, 2014
    I recently had a hardware failure on my iPhone 4s (less than a year old still under warranty). After trouble shooting with Apple support and there being no Apple stores or authorized dealers within 100 miles of my location they decided to send me a refurb and send a box to my door so I can send them my old device. My question is do I have to send in the old phone in order for them to send the refurb? Just wondering if they just issue the refurb automatically or if you have to send the old one before they will mail the new one (I'd like to keep the old one for spare parts if possible).
  2. Shadowbech macrumors 601

    Oct 18, 2011
    Planet iPhone
    Not sure how it works but Yes you have to send your phone once you get the replacement. Otherwise they will charge you.
  3. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    They give you so many days to return the old device or they will charge your credit card. Sorry but you can't have it both ways.
  4. techspin macrumors 6502a

    Jul 21, 2014
    If you're requesting a repair, they will want to see your phone first before they repair/replace.
  5. z3ke1r thread starter macrumors newbie

    Oct 8, 2014
    Ok I figured I had to, I wonder how they will charge me I never gave them my CC info, although it may be already associated with my Apple ID. So just to be clear though it seems that they will still send my replacement before they get my phone they will just charge me afterword if they don't get it within a certain amount of time?
  6. heisenberg123 macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    thats exactly how
  7. eelw macrumors 6502a


    Sep 19, 2012
    But if you didn't provide CC info, you didn't setup an advance exchange. So most likely its expected that you send in the device first before they send out a replacement.
  8. aristobrat macrumors G5

    Oct 14, 2005
    This page might help explain things:

    It also has a section about late fees...
  9. z3ke1r thread starter macrumors newbie

    Oct 8, 2014
    Ahh thanks for the links that answers my question, wont be keeping the old one :rolleyes::rolleyes:

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