iPhone replacement?

Discussion in 'iPhone' started by DanBurns91, Sep 30, 2012.

  1. DanBurns91, Sep 30, 2012
    Last edited: Sep 30, 2012

    DanBurns91 macrumors regular

    Joined:
    Jan 25, 2012
    Location:
    West Midlands, England
    #1
    Hi,
    Recently my home button on my iPhone 4S has been very hit and miss, at times it will respond and others not, I've looked online about warranty replacements and i can set up a replacement via AppleCare online. I have a few questions on this though as i haven't had to do this before, If I set it up, do they send an iPhone out first before i send mine to them or would i be expected to send mine out first and be left phoneless until they send the replacement? As i mentioned earlier too, its very intermittent so what will happen if they recieve my phone and the button is working? Will they charge me for the replacement?

    I live in the UK if that helps too, as i'm not sure if Apple work differently over seas.

    Thanks for the advice in advance.
     
  2. DanBurns91 thread starter macrumors regular

    Joined:
    Jan 25, 2012
    Location:
    West Midlands, England
    #2
    The confirmation email hasnt clarified anything either :S
     
  3. krnboy503 macrumors regular

    Joined:
    Feb 1, 2008
    #3
    Call them during their normal business hours, I'm sure you can get them to send you a replacement first
     
  4. DanBurns91 thread starter macrumors regular

    Joined:
    Jan 25, 2012
    Location:
    West Midlands, England
    #4
    I've just called and they said that if i wanted one sent out first then i send mine back its £28 for the UPS service. However i know people with the iPhone scratching issues are getting overnight services for free. That hardly seems fair?
     

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