iPhone thief takes my iPhone in while my friend is working at Apple store

Discussion in 'iPhone' started by nervouschimp, Jul 23, 2008.

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  1. nervouschimp macrumors newbie

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    #1
    I thought I would share my story of my friend, who works in the apple store, getting handed my wife's stolen iPhone for re-activation:

    So my house was robbed while my wife and I slept back in may. It was a smash-n-grab type job, and my wife's purse and iPhone were stolen in the incident. Needless to say, it freaked us out, lots. We immediately called AT&T and had the iPhone's IMEI number blacklisted. We also provided the serial number of the iPhone to the police.

    About a week later, a man brought my wife's iphone into the local Apple store (Salt Lake), with plans to have apple bypass the pass-code, and reactivate the phone for him. He walked up to the genius bar and handed the iPhone to an apple employee. That employee happened to be a friend of ours. It didn't take her long to figure out the iPhone belonged to us, since my wife had set one of our wedding pictures as the background image. She immediately called my wife, and my wife told her that we had just been robbed, and that the iPhone was stolen.

    The first thing our concerned friend did is copy down the man's driver's license info, and then inform the man that the iPhone he was in possession of was stolen property, and could not be re-activated. Then, her superiors decided they would have no further involvement, and allowed the man to leave with our iPhone. Our friend then gave the man's personal info to her manager, and we were told that our detective would have to contact their security guy to get the man's info.

    Our detective is actually way cool, and was more than willing to contact Apple, as he wanted any leads that might help him grab the person(s) responsible for the robbery of our home. At first Apple told our detective that no personal info on the man had been recorded, but after a little pressure, they did admit that our friend had indeed submitted the man's identity to her management, but if our detective wanted the man's identity, he would have to issue a subpoena to Apple's legal department. Frustrated by Apple's complete unwillingness to cooperate, our detective decided to push forward, and went to the DA for a subpoena, informing us that Apple had basically just stalled the investigation by several weeks, because the DA is extremely busy and it would take that long just to get the subpoena.

    Well, the detective called this morning to let us know that Apple had sent him info finally: My info. They sent him MY freaken info. My name and number. Now almost 2 months, and a subpena later, their incompetent legal and security teams send the detective the plaintiff's info. Stupid, Stupid.

    This goes to show that not even an amazing stroke of luck like having your stolen iphone handed to a friend working at the Apple store can get your precious device returned to you, and thanks to Apple, my case is now cold. Thanks, Apple.

    And what if the man in possession of the iPhone was not involved in the robbery? I don't care. My friend told him it was stolen in a robbery, and he kept it anyway. If he bought a still password-protected-with some strange couple on the home screen-iPhone, and for a suspicious price off craigslist, then screw him, he should know better.

    Now my detective is really annoyed, and I think it's a matter of principle now. Even though any hope getting our phone back or solving our robbery is long gone, our detective is frustrated enough with Apple, that he is going to take whatever measures are necessary.

    I will post back with the final outcome.

    Thanks to my friend at the Apple store who tried to help us.
     
  2. slicecom macrumors 68020

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    #2
    Wow, stories like this make me so mad! :mad: I hope the robbers and the guy who kept the phone get what's coming to them.
     
  3. arkitect macrumors 601

    arkitect

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    #3
  4. tobyg macrumors 6502a

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    #4
    Wow. Interesting first post! Welcome to the forums.

    Anyway, why didn't your friend just write down the info for you? And at that point, as a friend, that's when she should step up and call the cops on her own. At least that's what I would have tried to do.

    You're right about the craigslist part. If he isn't the robber but bought it off of craigslist or something and saw the strange wedding picture, screw him too. He's just as accountable for buying stolen goods as the person who stole it in the first place. There is a chance the guy purchased it without seeing it, maybe from eBay or something. But the fact that he took it and left seems to indicate he knew he was doing something wrong.

    Good luck with your case.
     
  5. sibruk macrumors 6502a

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    #5
    I'm just waiting for somebody to say "pics or it didn't happen"...

    Seriously though, that's shocking. Have you managed to get the cost of the iPhone back from your home contents insurance or anything?

    Being robbed is a life changing moment. You suddenly don't even feel safe in your own home. I hope you are managing to get on with life.
     
  6. sunfast macrumors 68020

    sunfast

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    London
    #6
    No wonder your user name has nervous in it! Sorry to hear about the break in.

    I support Apple not giving out information to easily but they shouldn't have stalled that long. Plus, they should be allowed to confiscate stolen goods presented to them. I'm surprised your friend didn't leak the guys details to you.

    As well as remote wipe - we need remote location via GPS. That'd give 'em a shock when the feds come through the window! (I appreciate yours is 1st Gen and therefore no GPS)
     
  7. nervouschimp thread starter macrumors newbie

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    #7
    No, we found out the hard way that our policy does not cover theft.
     
  8. gnasher729 macrumors P6

    gnasher729

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    #8
    Nice story, but we will file it under "fiction". Also, we will file it under "badly researched" fiction.
     
  9. nickspohn macrumors 68040

    nickspohn

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    #9
    UGH, the beginning started out so good and went down hill. God, if i was your friend working at Apple i would of called you and had you come down in person and see this loser. Then beat him over the head.

    Goodluck though.


    Then again, this is hard to believe. The OP just joined today...
     
  10. .Andy macrumors 68030

    .Andy

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    #10
    Very similar story to one posted yesterday....

     
  11. arkitect macrumors 601

    arkitect

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    #11
    Correct…
    So it is either a piece of fiction… or Apple have some strange store policies.

    Hummm. I wonder which one? ;)
     
  12. tobyg macrumors 6502a

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    #12
    That's just about as close as you can get to saying "pics or it didn't happen" without actually saying it! Heh.

    Yeah, my bad. I didn't do my research when I posted. I still don't fully understand the motivation to post these things if they really aren't true. Maybe it's some ploy to discredit apple in some way but I just don't get it. Or maybe they're trying to tell thieves its ok to buy a stolen iPhone because Apple won't take it from you? Don't see the point of that either. Or maybe this post is fake and Apple would never let you walk out of the store with a stolen iPhone and this is just a way people are trying to goat would-be iphone thieves into returning to Apple to fix their stolen phone so Apple could then take it from them?

    Guess I'll have to do more research about these types of posts to figure it out. :)
     
  13. rayward macrumors 68000

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    #13
    You have contents insurance that doesn't cover theft? Now I know for certain that you are full of it.
     
  14. sibruk macrumors 6502a

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    #14
    God, what is wrong with you people. Not everything is a conspiracy, you know! :rolleyes:

    A lot of home contents insurance policies dodge PDAs and miscellaneous electrical items etc. Should really check your small print if you've got an iPhone!
     
  15. arkitect macrumors 601

    arkitect

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    #15
    Keep a look out — there'll probably be another thread tomorrow or so about Apple refusing to help the police when someone's iPhone/MacBook was stolen from their apartment while they were sleeping…
    :cool: ;)
     
  16. rayward macrumors 68000

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    #16
    The OP posts a long tale describing how Apple is in cahoots with iPhone thieves to obstruct justice, and I'm the conspiracy theorist?
     
  17. sibruk macrumors 6502a

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    #17
    That's not what I read! It was about the frustration of the US legal system, and the fact that criminals are pussyfooted around in an attempt not to infringe their human rights, wasn't it?!
     
  18. BlackMax macrumors 6502a

    BlackMax

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    #18
    Is your detective going to follow-up with the suspects name and address, track him down and at least interview him?
     
  19. Sky Blue Guest

    Sky Blue

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    #19
    Wow, you're phone got stolen, the thief took it to an Apple employee, who recognized your wedding photo on the phone? What are the chances of that happening? :hugefreakingrolleyes:
     
  20. BlackMax macrumors 6502a

    BlackMax

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    #20
    Many corporations require a subpoena before they hand over this type of information to protect themselves against lawsuits. I'm not saying this story happened or didn't happen, but the idea of a corporation requiring a court ordered subpoena before they hand over a private citizen's personal information is not so far fetched.
     
  21. synner macrumors member

    synner

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    #21


    Ummmm... Go back, read again, then apologise.

    :hugefreakingrolleyes:
     
  22. Sky Blue Guest

    Sky Blue

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    #22
    Why? That's what happened. "Oh, look! This iPhone has a picture of my good friend Judith on it! You must've stolen it!"
     
  23. synner macrumors member

    synner

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    #23
    It was quite clearly stated that the Apple employee was a friend...
     
  24. Sky Blue Guest

    Sky Blue

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    #24
    Yes, it was quite clear. How else would they recognise them?
     
  25. nervouschimp thread starter macrumors newbie

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    Jul 23, 2008
    #25
    the previous owners provided the home-owners insurance, it was part of the deal, and my fault for not reading the pamplet more closely, was just in a rush to close on the house. Beleive me I was shocked too.

    Why would I make this up. You are jaded, man. Trolling, slander, and lies are not in my nature.
     
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