iPhone users report sync problems after 2.2.1 update

Discussion in 'MacBytes.com News Discussion' started by MacBytes, Jan 31, 2009.

  1. MacBytes macrumors bot

    Jul 5, 2003
  2. kolax macrumors G3

    Mar 20, 2007
  3. Pedromiguel20 macrumors member

    Feb 11, 2008
    Problem indeed but it seems that it's been resolved by a restart of my computer and my iphone. The computer was saying that "Computer is not allowed to sync" and i had the choice of "override" or "ok" - but after it still synced
  4. dwd3885 macrumors 68020

    Dec 10, 2004
    this is dumb. some people have problems and always have problems with their iphone. so you'll get the same, "problems syncing after 2.3, 2.4, 3.0, etc"

    If it's a problem as simple as restarting the iPhone and the computer, then it isn't really a problem.

    Read it and move on..
  5. WPB2 macrumors 6502a


    Jul 1, 2008
    Southeast, LA
    My sync's are taking considerable longer than on 2.2 ~2 minutes compared to less than 1 minute. I have noticed that on 2.1 the syncs were alot faster ~10 seconds.
  6. ttopp macrumors regular

    Mar 1, 2007
    no problems for me.

    and they have finally fixed the safari crash problem :)

    i couldnt look at more than 10 pages without it crashing :( but the last firmware has fixed it not one crash yet :) WWWWOOOOOOOOOOOHOOOOOOOOOOOO

    well chuffed! for me the iphone is now what it claimed to be still a few features id like

    bluetooth file transfer
    a flash
    video recording

    still im happy its now as it should b:)
  7. true777 macrumors 6502a


    Dec 30, 2000
    California, Austria, Arkansas
    My iPhone froze during the "preparing iPhone" stage of the update and would not restart anymore -- it was stuck in the frozen state. I had to reset it to factory settings and then re-install all my files and my software on it, it was awful.
  8. cwwilson macrumors 65816


    Jan 27, 2009
    Oklahoma City, OK
    I haven't updated my iPhone yet because I've read lots of horror stories about this update. :(
  9. MacTheSpoon macrumors 6502a

    Jun 19, 2006
    I've synced it twice and no problems. 1st gen iPhone.
  10. rhett7660 macrumors G4


    Jan 9, 2008
    Sunny, Southern California
    Same here... No problems. I would be interested to see if the problems are OS based.
  11. Zeevi macrumors newbie

    Dec 27, 2006
    Some users has serious problems. See the discussion here:


    It seems like the iTunes sync crash (EXC_BAD_ACCESS exception) issue is related to syncing DRM protected items (music, videos and apps), non DRM-ed items (photos, iTunes Plus or grabbed music) sync fine. It may be some kind of generic problem affecting users who installed the latest QuickTime and iTunes updates. The issue is not directly related to the iPhone 2.2.1 update, as iPhone users with 2.2.0 firmware and some iPod users are reportedly experiencing the same problems. Interestingly enough, the crash occurs both on the Mac and Windows version of iTunes.

    Exact root causes are unknown, Apple is said to be working on it.
  12. ingenious macrumors 65832


    Jan 13, 2004
    Virginia, United States (Kansan in exile)
    no (serious) problems here with my 1st Gen 32 GB iPod touch...

    Only issue i'm having is with Wi-Fi. Seems like it takes about four to fifteen seconds longer to connect to any networks, but that's a small price to pay.
  13. AppleFan360 macrumors 68020

    Jan 26, 2008
    I started having this problem this morning. It's definitely an issue that needs to be resolved. Once it happens, your iPhone does not sync.

    I would suggest to everyone to not mess with any DRM stuff until this is fixed. Once it happens, you can't do anything with iTunes when the iPhone is connected.
  14. SFStateStudent macrumors 604


    Aug 28, 2007
    San Francisco California, USA
    I've updated (3) iPhones to 2.2.1 w/o issue. Sorry to hear about others having sync problems...:(
  15. AppleFan360 macrumors 68020

    Jan 26, 2008
    I upgraded to 2.2.1 the day it came out and the problem only started today. It's hard to tell when it will hit your phone.
  16. SFStateStudent macrumors 604


    Aug 28, 2007
    San Francisco California, USA
    I hear ya' and I just synced and backed up as a test and it seems fine. I'll continue to check and post my results here...
  17. tri3limited macrumors 6502

    Jun 5, 2008
    I actually started having sync problems about a week ago, before updating and before installing Quicktime 7.6. I updated today and the problems persist.

    It takes forever to sync and iTunes freezes, also i can no longer play tunes off of my iPhone. iPod freezes, goes black and crashes out.

    Tried everything and no luck.
  18. digiplay macrumors newbie

    Jan 9, 2005
    I'm having the same problem, and it all started when I tried to delete a few playlists from my iPhone.

    iTunes will sync for a little bit, and then crash. And album artwork started vanishing from my iPhone for whatever reason.
    Apple better come up with a fix soon.
  19. nagromme macrumors G5


    May 2, 2002
    No problems with 2.2.1 here, and no sync problems at all. But I DID see some missing album art a few weeks ago. Just a few black album images here and there. They returned to normal on their own though.

    For those whose problems persist, I'd be tempted to recommend resetting the iPhone completely, from iTunes. (But I'm not sure I trust the backup system... I'd be hesitant to try if I didn't have to.)
  20. AppleFan360 macrumors 68020

    Jan 26, 2008
    Apprently the following procedure has fixed the problem for a lot of people. I just tried it this morning and now my iPhone syncs everything including DRM content:

    (1) Deauthorized the computer.
    (2) Authorize the computer
    (3) Go to iTunes Store in iTunes, purchased a FREE app
    (4) Sync iPhone

    Good luck!

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