IPhone users stay away from H2O horrible customer service

Discussion in 'iPhone' started by whoknows87, Sep 8, 2012.

  1. whoknows87 macrumors 6502a

    whoknows87

    Joined:
    Aug 8, 2012
    Location:
    S.Florida
    #1
    I just spoke with a customer service rep online , i wanted a pin number that I never set up so I can port my number, I cant believe they asked me to give them the last 3 outgoing calls I made or the last 3 texts I sent out seriously? what happened to verifying the address or name , seriously last 3 numbers I dialed? WTH privacy?
     
  2. Radiating macrumors 65816

    Joined:
    Dec 29, 2011
    #2
    It's just to verify your identify. They aren't asking for what you said, just the numbers you called and texted.
     
  3. whoknows87 thread starter macrumors 6502a

    whoknows87

    Joined:
    Aug 8, 2012
    Location:
    S.Florida
    #3
    I've never ran into this before lol, people usually ask to verify the name, the address on file , a pin or password but they never ask you to provide the last 3 outgoing call numbers or text messages thats a bit too much:(
     
  4. drkryn macrumors member

    Joined:
    Nov 12, 2011
    #4
    You act as though they can't easily find out that information already.
     
  5. 3rd Rock macrumors 6502

    Joined:
    Aug 10, 2012
    Location:
    Over here
    #5
    They had that information in front of them. Just to verify the OP is who he says he is. No biggie
     
  6. TC25 macrumors 68020

    Joined:
    Mar 28, 2011
    #6
    Yep, horrible customer service. How dare they attempt to verify the identity of a caller. :rolleyes:
     

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