I had my iPhone I swap cases to the x doria defense shield. I was using before the spigen clear case. I was cleaning the back of iPhone I saw two scratches one is deep and the other one won’t come out. The only thing I did was swapped case through the week and when I was installing the back hit the hard shell case. When I upgrade next year will the iPhone upgrade team cause a program ? Is this a deep scratch or light one or a crack on the back it won’t come off with my microfiber cloth and I don’t want to deal with an apple store for this small thing ?