For sure. I’m sure you can understand the frustration though when every other iPhone X I’ve seen does not have that issue
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone X iPhone X Colour issues on edge of display(not the green line issue)
- Thread starter connor55
- Start date
- Sort by reaction score
For sure. I’m sure you can understand the frustration though when every other iPhone X I’ve seen does not have that issue
Absolutely, and especially when you ask for a replacement and they say we dont have any...
Bring both your X and GF's X to Apple to show the difference and get yours exchanged ASAP.
[doublepost=1510960477][/doublepost]
I don't see what you're seeing.
Hi
I have the same issue as you on iPhone X. When I tilt the bottom of the device up slightly or tilt slightly to the left off the straight on viewing angle, I have a red hue along the right edge of the device display. Took it into Apple. They acknowledged the red line as I described, and said it was within acceptable norms. They said we could exchange eight other devices and get the same screen quality or worse so they wouldn’t authorize an exchange.
Was pretty surprised and disappointed to hear that type of response from Apple. I am strongly considering selling the device and switching to a Samsung Galaxy.
The other thing I find, is once you have stared at the red line, and then move it back to a straight on view, it creates an optical illusion of distorted white background, pretty annoying.
Yup, I had the issue the OP is describing.
I booked an appointment with the Apple Genius Bar to today (I’m based in the UK), as my screen was on the very warm side but also suffered from notable pink banding around the edges of the display, and appeared to have a largish pink patch in the upper right hand corner of the device which could be very distracting when using apps with a white background. It was much more noticeable with True Tone on, as well as Nightshift on in the evening (at its warmest setting).
The Genius was very helpful and got a display model to compare the two side-by side, with the same display settings. Even I was surprised by the marked difference. The display model was bright, crisp and and had a blueish tone to it, whilst mine was very dull and yellow / pinkish. He was so surprised by the difference he called a number of colleagues over to take a look also and of course they all checked the ‘display accomadations’ setting to ensure nothing was on that shouldn’t be (i.e. a colour filter etc). We checked every possible variable.
They replaced the phone with a brand new version which we set up and checked before I left. I also compared this phone side-by-side with a display model, with the same display settings turned on both. These were now both identical.
I am of course much happier with the replacement. However I do feel there is an issue with the OLED screen on these X’s and True Tone, as well as Nightshift on its warmest setting. All the iPhones I checked in the store appeared to suffer with some issues with uniformity with these two setting enabled and I think Apple has some work to do on the software side to adjust this. True Tone especially seems to be ‘exaggerated’ on the iPhone in some way, especially when you compare it to an iPad with True Tone turned also on. For now I am keeping True Tone enabled, but at night ‘i am having Nightshift on its mid-way setting, this seems to play much nicer with the screen and its looks more uniform. Alternatively turning Nightshift all the way up top its warmest setting and having True Tone off also seems to work quite well.
I booked an appointment with the Apple Genius Bar to today (I’m based in the UK), as my screen was on the very warm side but also suffered from notable pink banding around the edges of the display, and appeared to have a largish pink patch in the upper right hand corner of the device which could be very distracting when using apps with a white background. It was much more noticeable with True Tone on, as well as Nightshift on in the evening (at its warmest setting).
The Genius was very helpful and got a display model to compare the two side-by side, with the same display settings. Even I was surprised by the marked difference. The display model was bright, crisp and and had a blueish tone to it, whilst mine was very dull and yellow / pinkish. He was so surprised by the difference he called a number of colleagues over to take a look also and of course they all checked the ‘display accomadations’ setting to ensure nothing was on that shouldn’t be (i.e. a colour filter etc). We checked every possible variable.
They replaced the phone with a brand new version which we set up and checked before I left. I also compared this phone side-by-side with a display model, with the same display settings turned on both. These were now both identical.
I am of course much happier with the replacement. However I do feel there is an issue with the OLED screen on these X’s and True Tone, as well as Nightshift on its warmest setting. All the iPhones I checked in the store appeared to suffer with some issues with uniformity with these two setting enabled and I think Apple has some work to do on the software side to adjust this. True Tone especially seems to be ‘exaggerated’ on the iPhone in some way, especially when you compare it to an iPad with True Tone turned also on. For now I am keeping True Tone enabled, but at night ‘i am having Nightshift on its mid-way setting, this seems to play much nicer with the screen and its looks more uniform. Alternatively turning Nightshift all the way up top its warmest setting and having True Tone off also seems to work quite well.
It’s pink on the right on mine too off axis
Had a few units now for other issues (att model reception sucked, the replacement had a pink upper third screen straight on)
Not sure what im gonna do
Had a few units now for other issues (att model reception sucked, the replacement had a pink upper third screen straight on)
Not sure what im gonna do
i forgot where i read it, but i heard apple was aware of the pink edges and apparently is going to fix it in a future software update. Nearly all the displays have this in some form or another.
I find it hard to believe: my current unit is fine. Some previous units had it though, so it’s pure manufacturing variance of these screens.
If you ever found the article that it was written in, could you link it here? I am reluctant to return my X and wait for a replacement. If this is fixable via a software update, then I’ll be holding on to mine.
It actually is! “Colour” is how the Brits would spell it. And us ex-collonials.
English didn’t originate in the United States. It happens to be the native tongue of The United Kingdom.
Thanks to Andrew Carnegie who invested his money in the so-called Simplified Spelling Board: now Americans spell color instead of colour and neighbor instead of neighbour, plow instead of plough, etc. Apparently, it was too difficult for them lol
Last edited:
this may have been it... wasnt a real article per se...
https://www.reddit.com/r/iPhoneX/comments/7iemyt/ever_so_slight_red_glow_from_the_edges_on_white/
I was about to post a thread about this... my entire left edge is pinkish when looking at an angle. I’m aware OLED screen does this tho. I’ll exchange this later now we don’t have supply problem any more. Don’t know about you but if I drop $1250 for a phone, this better not have any annoying issue. I plan to keep this phone until a new design comes out.
My eyes are very sensitive to the pink/purplish hues that are often found on OLED displays. I went through multiple Galaxy S8s and have had a few iPhone Xs as well. I think LCD just works better for my eyes. There have been times that I've shown folks the pink hue and others haven't seen it. Very frustrating.
In my case I note that one side of the screen becomes more blue than the opposite when looked at off angle. This coupled with the very narrow angle where the screen looks “fine” really annoys me... I know OLED shifts color, but the narrow angle of this iphone is by no means indicative of a quality OLED display. For the outrageous price Apple charges for this I was expecting certainly a much better display. But I guess it is our (customers) fault for tolerating the very low quality control Apple is lately having with its devices... why should they bother if they know people will pay anyway? And no, the fact that the phone works despite this is no excuse. Very good phones work as well for half of the price. Here we are supossedly paying for premium high-quality...
I'm happy with my 8 Plus for the time being. I'm probably going to look at Android next time around and there's plenty of LCD displays in the Android world.
It’s a Samsung issue and was first seen and reported on (as far as I know) on the S8 and S8+ when those models debuted several months ago. My S8+ suffers from this pink edging and now my iPhone X is also afflicted. I am debating a return because the phone is otherwise normal. Samsung did issue a software fix that worked on my device but it means I can’t use their more realistic color modes and have to use the Adaptive setting which enables us to have granular control over the display hue and saturation.
I’m not sure how Apple can implement a software fix without allowing the end user the kind of control over display settings that Apple usually prefers to reserve for itself. Since we all seem to suffer with the pink stains on differing locations and to different degrees this fix may not work for everyone.
I really don’t know what to do because I think mine is growing a bit worse. I easily ignored it since I got the phone but the last couple of days it appears to intrude more on my vision as I’m reading. It is true that not all displays have this problem but the thing is, some look much worse in other ways.
I will likely end up doing nothing after all. I have a couple of weeks left to decide.