iPhone XS iPhone XS screen ‘smudge’

Discussion in 'iPhone' started by copydeskcat, Jul 31, 2019.

  1. copydeskcat macrumors 6502

    Jun 12, 2008
    Hi guys,

    I’m a long time iPhone owner (since 3G) and tend to upgrade annually or biannually. I currently have an XS, which was purchased in September 2018.

    Recently, I’ve noticed a large smudge on the phone screen which takes up about half of the lower part of the screen. The only way I can describe it, is that it looks like a sweat mark, but it doesn’t go away or react when I swipe a finger across it.

    It’s not like an ordinary finger smudge, it almost seems as though it’s embedded in the glass. It can be wiped off, but as soon as I put the phone back in my pocket, it slowly appears again. I’ve had this happen before with my 4 and my 6, but not the 5 or the 7.

    I can try and take a photo of it, but I’m curious if anyone else experienced this with their phone?


  2. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Sounds like a defect in the coating. Anyway you could get a picture of it?

    It is under warranty so Apple should take care of it.
  3. copydeskcat, Jul 31, 2019
    Last edited: Jul 31, 2019

    copydeskcat thread starter macrumors 6502

    Jun 12, 2008
    This is the mark here. So, I wiped it with the cloth I would use for cleaning my spectacles. I don’t use anything else to clean it. I cleaned it, put it in my pocket for 60 seconds, and the stain reappears.

    Attached Files:

  4. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    That’s not a stain. The Oleophobic coating is tarnished/disfigured on the display. Contact Apple and see why your options are. Do not use any cleaners to try fix the issue.
  5. Dino F macrumors 68030

    Dino F

    Sep 16, 2010
    Croydon, South London, UK

    ....that looks identical to the 'smudge' I get on my iPhone XS tempered glass screen shield when my phone has been in my pocket on a hot day!

    After a while, it just disappears though....
  6. copydeskcat thread starter macrumors 6502

    Jun 12, 2008
    Update: I took it in to the Apple store on Chestnut Street in San Fransisco (I’m on holiday from the UK touring California).

    They went through a few steps to update (and then wipe/restore) - which resolved a few unrelated issues (probably due to a corrupted backup), and then replaced the screen. No quibbling at all. The technician I got was very understanding - he said sometimes the heat, sweat, sunscreen, fabric softener on clothing and various other things - can cause the coating to come off. Because my phone was under warranty, there was no charge - and my phone was back up and running in 60mins.

    I bought a Belkin Invisisheild and they installed it in the store with the gizmo.

    So, all good. Five stars to Apple.
  7. DevinNj macrumors 6502a

    Apr 27, 2016
    New Jersey

Share This Page

6 July 31, 2019