No, this isn't anything as creative as a video, just a little mini rant. I have an iPod, which I have gotten a good deal of use out of. I love my iPod, and I am a longtime fan of Apple. Let's get that out of the way first. But, as much as I like Apple and their products, there is only so much one person can take. I purchased my iPod in July of 2003, making it about 9 months old. The battery is no longer holding a charge. If it's plugged in, it will charge like normal, but that charge doesn't "keep," the battery is drained again within a few hours, even if the iPod is off. "Not a problem," I think. "Batteries aren't perfect, maybe I got a bad one. At least it's under warranty." I sign myself up for the battery replacement program, and am told a box will arrive for me to ship the iPod back to Apple. Then today I get an email. Apparently, my iPod is out of a 180 day limited warranty, and now covered by the 1 year "really" limited warranty. That is, I have to pay for my own shipping, but they'll still fix the battery. Not the greatest deal, but no biggie. But here's the best part. I can't just run down to UPS, plop the thing in a box, and mail it off. I have to give Apple my credit card so they can send me the box. The charge to ship my 10GB iPod (total weight 5.6 oz)? $32.00 US!! So basically, first, I have to pay the shipping if I want the non-replaceable battery in my 9 month old iPod replaced. Second, I am forced to use Apple's "special" shipping rates, which are 5x what I would pay shipping it myself! This is what passes for customer service these days? I'm seriously questioning whether I'd buy another iPod after this. It's great, as long as you get a battery that lasts you. Anyone else have a similar experience? Any recommendations? Thanks for listening to my rant.