Is anybody not worried about snoopers when taking their computer in for repair?

Discussion in 'Community Discussion' started by bobright, Oct 24, 2012.

  1. bobright macrumors 601

    Joined:
    Jun 29, 2010
    #1
    I am coming over from a PC where most problems that arise you can easily get to and replace yourself. I want an iMac really bad but I hate the thought that if it messes up Apple can snoop through personal family photos, video, documents etc

    Im a very private person but I guess there is no choice and that's what you sign up for
     
  2. BillyBobBongo macrumors 68020

    BillyBobBongo

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    On The Interweb Thingy!
    #2
    Mine's going in on Friday for repair, chances are I'll format it before I hand it over. For me that's good enough, although I'm sure Apple employees have better things to do than look at my holiday snaps.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    Your data is far more interesting to you than to anyone else. Apple reps have neither the time nor the interest to snoop through your stuff. They service countless Macs and are only interested in fixing your problem and moving on to the next customer.
     
  4. fa8362 macrumors 65816

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    Jul 7, 2008
    #4
    If you keep your personal stuff on an external hard drive, you'll never have to worry about it.
     
  5. diagnostics247 macrumors member

    diagnostics247

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    Jul 29, 2012
    #5
    The idea of Apple employees snooping on personal files would probably violate a moral and ethics clause in their employment contract. Will this stop them? No, not if they are dead set on taking a peep at your personal life. But then again, you would have to question the hiring methods used if people like that slip through the pre-employment checks.

    If you are worried then I would suggest moving your files to an external device for storage until your Apple product is returned to you.
     
  6. fa8362 macrumors 65816

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    Jul 7, 2008
    #6
    People have been busted for child porn after taking their computers in for repair. That clearly shows that someone is looking...and I doubt the pervert labeled his folders "child porn."
     
  7. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #7
    Please post a link to such information. There's more to the story.
     
  8. dukebound85 macrumors P6

    dukebound85

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    5045 feet above sea level
    #8
    While I understand your concern, you aren't as interesting as you may think you are:)

    In any event, I would clone your machine over to an external, boot from the clone, wipe the main machine drive, send it in, get it back, clone the clone to your machine drive and be back where you were
     
  9. fa8362 macrumors 65816

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    Jul 7, 2008
    #9
    Google. There's certainly more than one story.
     
  10. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #10
    I thought so. :rolleyes:
     
  11. Sharangad macrumors member

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    Oct 19, 2008
    #11
  12. Spitroast Panda macrumors member

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    Oct 15, 2011
    Location:
    Wirral, UK
    #13
    and dont forget to leave a folder called "child porn" just to get them to inspect your machine that bit closer!
     
  13. Hairlesswookiee macrumors member

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    Aug 21, 2010
    Location:
    Pensacola
    #14
    I'm not worried about it, but then again I don't have my stuff on my internal hard drive. ;) (I'm traditional, not into that crazy or inhumane stuff). Someone else suggested cloning it, formating it, and restoring it. Sounds like that would work fine IMO.
     
  14. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #15
    Nothing you've posted indicates that an Apple repair tech will snoop through a user's files.
     
  15. fa8362 macrumors 65816

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    Jul 7, 2008
    #16
    Seriously??? You're going to try that?
     
  16. chinadian1 macrumors newbie

    Joined:
    Oct 23, 2012
    Location:
    California
    #17
    Agreed - they run pretty lean on staff. I brought my iMac into the genius bar and he wanted to resolve my issues as quickly as possible and move on to the next ticket in the queue.

    Apple service is not like a corporate IT department where corporate IT views the data on a company machine as belonging to the company. Corporate IT departments have a right (and responsibility) to ensure no illegal activity is happening.
     
  17. Mr. McMac Suspended

    Mr. McMac

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    Far away from liberals
    #18
    I keep all my data on an external HD. Not worried at all
     
  18. bobright thread starter macrumors 601

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    Jun 29, 2010
    #19
    Guys, the thing is if something fails on the Mac are you still able to clone to a external? I thought the fact that if something were to mess up you wouldn't be able to boot it or do any of this stuff?

    I mean if you can clone to an external and do a "restore" before getting it serviced then that's great didn't think you could do this.
     
  19. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #20
    Of course you can clone to an external drive. You can clone, then reformat the drive, then after it's been serviced, restore from the clone backup.
     
  20. bobright thread starter macrumors 601

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    Jun 29, 2010
    #21
    So help me understand this here if something fails that it wouldnt boot up normally, you'd still be able to access this part of the machine that clones and backs up e.g something like windows safe mode? How about if it is the hard drive that fails?

    That's probably a dumb question but if the hard drive fails then you better just hope you backed up via time machine because you can't retrieve anything from a hard drive that died right? In this case the Apple tech would just toss and destroy my hard drive?


    Thanks GG
     
  21. hfg macrumors 68040

    hfg

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    Dec 1, 2006
    Location:
    Cedar Rapids, IA. USA
    #22
    Would creating a separate "repair" account (while the computer was healthy) slow them down at all? I assume it would have to have admin rights, but can they then snoop into other accounts on the machine without leaving tracks?
     
  22. Acorn macrumors 68020

    Acorn

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    #23
    ive read some pretty nasty stuff about bestbuy going through users stuff when computers are brought in. there was a big story on it along time ago.

    There is no porn on my computer. Just as long as they dont delete anything i could care less what they see.

    I dont think they go through peoples stuff. however i wouldnt be surprised if they saw some data that may have been on the desktop or something.
     
  23. Mike Valmike macrumors 6502a

    Joined:
    Feb 27, 2012
    Location:
    Chandler, Arizona
    #24
    I always rename the 700GB folder full of fetish videos on my desktop something incognito like "Boring Tax Documents." They never look in it. In fact, they're usually so surprised I would keep such boring stuff on my Mac that I get strange looks from the entire repair staff when I go to pick it up afterward.
     
  24. firedept macrumors 603

    firedept

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    Jul 8, 2011
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    #25
    Not sure about this, but do you really think they have time to snoop? Do not get me wrong I am sure the odd tech does but if I was in that position as a tech I would think that it would get really boring after awhile. Besides I am at work to make money both for myself and the business I work for. Why take a chance of getting caught and possibly opening up a lawsuit against yourself or your company. And definitely getting fired, which is what I would do to that employee. I never have anything worth hiding on my computer and if I did, it would go on external drive for my eyes only.
     

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