Is anyone able to purchase Applecare?

Discussion in 'Apple Watch' started by adamk77, May 1, 2015.

  1. adamk77 macrumors 6502

    Jan 6, 2008
    I'm trying to purchase Applecare for my watch that I received on April 30.

    I cannot seem to add "Applecare+ for the Apple Watch" to the cart. Whenever I add it to the cart, it comes back with a page that says "There are no items in your Cart."

    Anyone else having this issue? Tried on both Chrome and Safari. Cookies are enabled.


    Ah.. maybe you can't buy it online:

    "Important notes
    Purchase AppleCare+ with your new Apple Watch. Or buy it within 60 days of your Apple Watch purchase:
    At an Apple Retail Store (inspection of Apple Watch and proof of purchase are required)
    OR call (800) 275-2273 (requires you to run a remote diagnostic and provide proof of purchase)"
  2. deadworlds macrumors 65816


    Jun 15, 2007
    Citrus Heights,CA
    Yes you have to purchase apple care when you make your watch purchase. Otherwise you have 60 days to do it in person. The reason being because they want to visually inspect the item before insuring t.
  3. darkarw macrumors regular

    Oct 3, 2014
    I called 1-800-MyApple about this and they stated that all you have to do is call Apple Care Directly at 800-275-2273 and they can do it for you over the phone. The rep said that they are open 8am - 11pm EST 7 days a week. I will be calling in the morning to add it to both mine and my wife's watches since we live two hours away from the closest Apple Store.
  4. mightyjabba macrumors 65816


    Sep 25, 2014
    I'm curious what kind of remote diagnostic is possible with something like the watch.
  5. Watabou macrumors 68040


    Feb 10, 2008
    United States
    When I called, they started asking about how I liked my watch, and when I said "fitness features and changing clock faces", they told me to describe the fitness features. At that point, I knew they were finding out if I really owned the watch or not. The agent kept asking to describe what happened after the first workout session, what awards I got, etc.

    Seems a bit silly to me, can't they check my account to see if I received it or not?
  6. sparkhill macrumors regular

    Oct 27, 2010
    I just called and they added it to my watch. Less than five minutes.
  7. powerbook911 macrumors 68040


    Mar 15, 2005
    They might have just really been interested in the fitness features.
  8. darkarw macrumors regular

    Oct 3, 2014
    Did they do any kind of remote diagnostics?
  9. Lobwedgephil macrumors 601


    Apr 7, 2012
    Not when I called, but was same day the watches arrived.
  10. Lucifer666 macrumors 6502a

    Sep 20, 2014
  11. bizack macrumors 6502a

    Apr 21, 2009
    I bought AppleCare+ through online chat/help. They also asked 'what are you looking forward to the most with your watch?' Thought it was an odd question since I've been using it the whole day. But anyway, link sent to your email address with authorization to post-purchase.
  12. RogerEast macrumors regular

    Apr 14, 2015
    I just called them. No remote diagnostics or anything, just confirmed my details and sorted in no time.
  13. smoknyreyz macrumors newbie

    Jul 11, 2008
    Nashville, TN
    Same here. Added to both my SS Classic and the wife's Sport through chat. They emailed me the links to purchase after authorizing. Just had to give them the serial numbers.
  14. largefarrva macrumors 6502a

    Jun 30, 2012
    So how does this work if you buy second hand from eBay or craigslist? I'm seriously thinking about doing this because at this rate my watch isn't going to be delivered until the end of the month (I'm unfortunately in the 4-6 week range) if I'm lucky.

    I would have to get a copy of the invoice from the seller to provide proof of purchase, right? But since their name and address is obviously not going to match mine, won't this pose a problem? And what if the seller doesn't want to give me a copy of the invoice because it has their personal info on it (understandably)? Will I just be SOL as far as being able to purchase Applecare?

    Sorry for the stupid questions but I've never bought anything from eBay or craigslist, nevertheless an Apple product.
  15. MrGimper Suspended


    Sep 22, 2012
    Andover, UK
    Received my watch Thursday. Just this second spoke on a chat and got the phone number to call. Called it, gave my serial and a few other details, listened to the spiel, gave my card details for payment. Done and dusted

    No diagnostics, no inspection, no proof of purchase.
  16. Rangers94 macrumors 6502


    Sep 20, 2014
    I'm curious as well.
  17. conan-kun macrumors regular

    Apr 3, 2010
    Ohio, USA
    $52 and some change with tax... so I think it's $49 w/o tax.
  18. Rangers94 macrumors 6502


    Sep 20, 2014
  19. dacreativeguy macrumors 68020

    Jan 27, 2007
    Your proof of purchase was when you provided your serial number and your order came up on their screen. If you bought the watch off eBay, all that info will not match yours. It remains to be seen if they'll let you buy AppleCare if that is the case. I suppose you can say it was a gift, but somebody could just have easily stolen it from a porch.
  20. sparkhill macrumors regular

    Oct 27, 2010
    Same for me. They asked for the watch serial number and my credit card.

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