sometimes, i feel that customer service on average has gone down big time the past few years or so. more often than in the past, we are referred to as consumers than customers by companies. for some reason, i think using consumer infers that we are more or less slaves to companies instead of a valued asset, giving them more or less a free pass to potentially have more questionable pratices. and i'm not talking about one or two companies or whatever, i'm talking about on average, do you think companies treat their customers worse than maybe a generation ago? i personally think it has gone down, i've seen more complaints by people than ever, but then again, i'm just a 20 something. i would like to hear especially from the older set, is it true that customer service is down, and are we looked at as robots that need their products to live more than customers that have a choice?