Is dock connector damage under warranty?

Discussion in 'iPhone' started by metzy25, Apr 30, 2012.

  1. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #1
    My dock connector on my iPhone 4s I screwed, the charger on it doesn't go all the way in and the pics in the dock are all messed up, but I haven't done one thing to screw it up. Is this covered under apples warranty?
     
  2. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    It will (should) be covered if they determine the cause was a manufacturing defect.

    Although, I must admit, unless it was broken out-of-the-box, I really fail to see how it couldn't be due to accidental damage in one way or another.

    As an aside, have you tried a different cable?
     
  3. metzy25 thread starter macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #3
    Yes I've tried 3 different ones. Honestly I haven't done one thing to it, there's nothing else wrong with my phone, and I'm not trying to get a refurb. It's been gettin worse slowly over time.
     
  4. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #4
    I know this was a known problem with the EVO for Sprint... the contacts would break right off. Not sure I have heard of it happening with the iPhone though.
     
  5. Shenaniganz08 macrumors 6502

    Joined:
    Jan 26, 2010
    #5
    yes it is covered under warranty, speaking from experience when something damaged the pins on my old 3G, they replaced it.

    One thing to do is make sure you take a look at your accessories before you plug it into your new phone, to make sure none of them are causing you to have bent pins. I imagine that apple keeps track of the cause of why you needed a replacement (they usually put a one liner of the cause) but I don' think they will be too happy if you try and go in again for the same reason.
     

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