I've been lusting after EyeTV since I first discovered it a couple of weeks ago (I'm new to the Mac world). The only reason I haven't pulled the trigger yet is because it sounds too good to be true. Also, I'm not quite clear on how it works. If I order the EyeTV 250, that's all I need to get set up and running, correct? I live in the Bay Area, and I have Comcast digital cable. Is it relatively easy connecting EyeTV's set top to my cable box? Does Comcast play nice with this hardware or are there any special "hacks" or "tricks" I'd need to perform? Does Elgato provide good customer service and support? Also, has anyone ever had trouble returning a bad product to them? Any help and advice you guys can provide will be greatly appreciated. Thanks.