Is MacMall Legit?

Cogi

macrumors newbie
Original poster
Feb 22, 2014
10
0
Amityville, NY
I am about to buy a rMBP. Here are the specs :

15.4 MacBook Pro (w/ Retina) [ME664LLA]

CPU : Intel Core i7 (Quad Core) 2.4GHz / 3.4GHz [With HyperThreading :cool:]

RAM : 8GB DDR3L

Storage : 256GB Flash Storage

GPU : Nvidia GT 650M & Intel HD Graphics 4000 | 1GB GDDR5 SDRAM

And of course all the other stuff that makes MBP awesome. :)

Its on sale for $1749 [$1900 w/ Tax]

I just want to know if they are a legit company and if their products are brand new?

Thanks in advance! :D
 

triple-tap

macrumors 6502
Feb 18, 2013
264
45
I am about to buy a rMBP. Here are the specs :

15.4 MacBook Pro (w/ Retina) [ME664LLA]

CPU : Intel Core i7 (Quad Core) 2.4GHz / 3.4GHz [With HyperThreading :cool:]

RAM : 8GB DDR3L

Storage : 256GB Flash Storage

GPU : Nvidia GT 650M & Intel HD Graphics 4000 | 1GB GDDR5 SDRAM

And of course all the other stuff that makes MBP awesome. :)

Its on sale for $1749 [$1900 w/ Tax]

I just want to know if they are a legit company and if their products are brand new?

Thanks in advance! :D

Yep. Greet prices, fast shipping, good customer service. Items are brand new and have the full apple warranty. Macmall is an authorized retailer. It's just like buying brand new from bestbuy or any other authorized retailer.

Plus, you will likely save on sales tax (they only charge if you live in one of 3 or 4 states).
 

ElectronGuru

macrumors 68000
Sep 5, 2013
1,512
364
Oregon, USA
They've been in business many years. It's not as bad as up sell camera shops in Brooklyn but to get those prices they do cut corners. I've had weird shipping delays and then boxes show up from other companies. It's mostly about what you're willing to put up with.
 

Johnsyounger

macrumors member
Nov 3, 2013
49
2
Live one block away from one ... They are bad ass. Good prices on apple products and a sick tech department. Accessory prices not great.
 

jdechko

macrumors 601
Jul 1, 2004
4,087
215
I can confirm that they're legit. The prices are competitive and the customer service I had was excellent.
 

rmhop81

macrumors 68020
Apr 4, 2005
2,243
90
Dallas, TX
Don't waste ur time or money. They don't accept returns on apple equipment. How that company stays in business is beyond me
 

jdechko

macrumors 601
Jul 1, 2004
4,087
215
Don't waste ur time or money. They don't accept returns on apple equipment. How that company stays in business is beyond me
Not entirely true. If you just decide you don't want it, then you can't return it. But if there's a manufacturing defect with it, they'll take it back. I had a 2012 Air that had a bad logic board and bad wifi card. It was less than a week old, so I was able to return it and get a full refund.
 

CoMoMacUser

macrumors 6502a
Jun 28, 2012
671
3
Insert Subliminal Propaganda Here

I've never had any problems. Competitive prices. Good selection. Good customer service. I would buy from them again.
 

Denmac1

macrumors 6502a
Apr 22, 2007
663
701
Lost in Space
Check Stock

I just placed an order with them. However their website was somewhat confusing and there was an apparent change they made overnight (which I can understand, happens). But there was still conflicting information regarding availability. Their category page stated the unit came with Mavericks, while the item page where you added to cart stated it came with Mountain Lion. Once again, no real big deal as I knew I could upgrade easily.

The concern I had was that availability stated up to 7 days, but I received an email after asking why my shipment was backordered that they wouldn't receive product until March 18th. This would now be over 2 weeks from my original order date before it might even ship. Customer Service was polite enough when I called, but couldn't offer much in the way of answers as to the product availability. They offered to change up the order, but it had already been approved from Bill Me Later and I didn't want to tip the 'apple' cart and make anything more complicated.

So I guess my point is, if you have immediate need (as I did. I ordered 2 day Fed Ex), it might be best to call ahead and confirm stock levels. I know that there could be an issue as far as getting a shipment from Apple, which I know could be challenging for an authorized retailer, but I would think they would keep their stock levels more current on their site, but they might be afraid of losing sales.

Would I order again? Probably, but I might go through Customer Service to confirm stock availability. Just my 2 cents. :rolleyes:
 

rmhop81

macrumors 68020
Apr 4, 2005
2,243
90
Dallas, TX
Not entirely true. If you just decide you don't want it, then you can't return it. But if there's a manufacturing defect with it, they'll take it back. I had a 2012 Air that had a bad logic board and bad wifi card. It was less than a week old, so I was able to return it and get a full refund.
They sent me a used or open box MacBook a few years back and refused to return it. And just told me sorry for the mistake, take it up with apple. I threatened I was gonna do a chargeback on my cc for them to accept the return. Why does something have to be defective anyways for a return? They are shady. How this company still has customers blows my mind!
 

dynalmadman

macrumors member
May 1, 2010
91
19
Vegas, baby!
I just completed my first purchase wit them. I got a rMBP/15/16/512. I also got a Samsung DVD drive. Ordered on a Monday. Puter arrived on Friday and the drive on Saturday.

No tax, free shipping. Their web interface leaves a lot to be desired, Amazon certainly has it right, but all-in-all I am satisfied.

I would continue to buy from Amazon, but they now charge tax in my state and $200 is a significant savings on this purchase.

Michael
 

jdechko

macrumors 601
Jul 1, 2004
4,087
215
They sent me a used or open box MacBook a few years back and refused to return it. And just told me sorry for the mistake, take it up with apple. I threatened I was gonna do a chargeback on my cc for them to accept the return. Why does something have to be defective anyways for a return? They are shady. How this company still has customers blows my mind!
I can't speak for your experience, only my own. The point is, they (Mac Mall) may have some customer service issues, but all companies, including Apple and Amazon, have problems. However, that doesn't mean they don't operate a legitimate business. Mac Mall isn't a scam.

And regarding Mac Mall's return policy, well sometimes that's the price you pay for lower cost goods.

However, I'm in full agreement that if you ordered a new computer, then that's what you should have received.