OK, right off the bat, let me just say that this thread has absolutely nothing to do with waiting for a G5 Powerbook. I won't get into what I think about this obsession many people have, because it seems to needlessly anger people. My girlfriend and I are both about to graduate college, and we both desperately want to be "switchers." We were going to wait until after graduation, but both of our craptastic (can I say that?) laptops are about to die. Specifically, her one-year-old Dell laptop keeps randomly shutting off, even when it's sitting still, elevated and running only AIM (side note, if anybody has suggestions, let me know). She wants to switch to a 12-inch PB, but a few things are holding her back. 1) Is it easy to add RAM once we have more money? 2) I want an UNBIASED opinion of the reliability of Apples. She wants one, but she's afraid that it's mostly a "grass is greener" phenomenon. Dell's used to be highly regarded too, but obviously hers failed her. Is she really less likely to have problems with a PB? And is the support as wonderful as Consumer Reports says it is? We hear all the stories about how wonderful Apples are, that they "just work," but is that true, or just a marketing smokescreen? 3) Applecare: worth it? Again, I want unbiased opinions. It's a lot of money for us, but after her last experience with the Dell (with a 1-year warranty that expired just before she had this problem), we're considering it. How easy is it to get it fixed without Applecare after the 1-year warranty is up? 4) And of course, I have to ask, do people have problems with PBs randomly shutting off? If that happened after her Dell experience, she might just cry, and I don't want that. Thanks in advance to anybody who puts in their $0.02. It's a lot of money for us to commit to (thought a lot less now that they've been upgraded), so I want to be sure before we make a decision.