Here's a long story which turns into a rant. You don't have to read it.. Starting back in 2008, I got my first iphone (the 3G) which I loved, because it was an iPhone and so much better than the succession of crappy smartphones I'd had previously. But there were light leaks down one side of the screen, and just after it was a year old, part of the case cracked near the silent switch. I put up with these things at the time, in retrospect I'm not sure why. I traded that in for a 3GS, and then had to send that back due to a very poor quality blotchy screen. And then I immediately sent the second back for the same reason. And the third, when that also came out the box looking terrible. The fourth wasn't perfect either, but I settled for it because things were getting stupid and I just needed a phone; four months later it developed a serious fault (regularly crashing mid phone call) so it went back to apple, and I got a refurb back. It was a very scruffy refurb, with an ill fitted seal around the screen and marks on the chrome surround, but it worked and it actually had a perfect screen - finally - so I kept it. Next was the 4S, delivered on launch day. Once again there were cosmetic issues - tiny but noticeable gaps between the glass back and the steel band, trivial but annoying. Worse than that, it started crashing randomly; the Apple store would only suggest a DFU restore, which did seem to solve it for a while, but then at almost a year old (near the end of my warranty) the crashes came back. This time they replaced it, and you know what, that replacement 4S was perfect. My first flawless iPhone ever after four years, three models, and eight individual phones. In what turns out to have been a mistake, I then traded that for an iPhone 5 last month. The first was cosmetically ok but had terrible wifi, purple lines in the camera, and a stuck pixel on the screen. Last Sunday I got it replaced with a refurb that, when I got it home, I realised was again a bit shabby - and it also has terrible wifi. Today I realised that although fine initially, it now has *two* stuck pixels on the screen. I mean I'm not being funny but Jesus Christ. How is it this difficult to get an iPhone out of Apple that actually works the way it should and doesn't look like ******? How much more do they expect me to pay for a good one? And why on earth am I still bothering with them?