I had the static lines problem with my new iPhone 5. So I went in for a replacement at the Apple Store. They asked me to come back the next day to get my phone replaced. I went back the next day and an Apple employee gave me a replacement that had dings and scuffs on it. I told him that my iPhone was perfect out of the box. He agreed with me after he had a look. So he went back in and got another replacement and told me that all the iPhones were bound to have some scuffs but he found one for me that didn't. He took my phone and gave me the new one. I was setting up my new replaced iPhone when I removed the sticker of the front screen and saw a nice big scratch at the bottom. So I asked for the same Apple employee once again and asked him to give me something without any scratches or dings. Or give me a white one, if possible. I told him that it wasn't fair that I was getting something that was cosmetically in worse shape than my original faulty device was. He got pissed and said he couldn't help me any more as all iPhones had the scuff marks. So I asked him if I could have my original iPhone back as at least I could live with a software issue that occurred infrequently rather than live with a permanent scratch that I would have to look at every time I picked up my phone. He got even more pissed, went back in, brought my phone out and slammed the phone on the table. I lifted it off the table and looked at the back and there was a small ding, and a small scuff mark from the recent phone slamming. I asked him why he did that and from then on he denied it was his fault that the phone had those marks. I asked another Apple employee if he could help me, he said I should go to another Apple store if I was looking for any further help. This was my first experience with Apple's customer care and it was terrible. Does this happen often? Because I had only ever heard good stuff about Apple's customer care. And here, they ended up damaging my device rather than helping me out. While I don't have a problem with the phones having scuff marks out of the box, I do have a problem with Apple asking me to settle on a damaged $800 device. Unfortunately for me, I don't like any other phone either so returning the phone and getting some cheap plastic wasn't an option either.